Emily Harris
Chicago,IL
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Evolve Chiropractic. Expert in office management and customer service. Demonstrated ability to streamline scheduling processes, achieving a 20% increase in patient satisfaction. Skilled inclear communication and organizational skills, ensuring seamless operations and positive patient relations.
Overview
8
8
years of professional experience
Work History
Office Manager
Evolve Chiropractic
Palatine, IL
03.2021 - Current
- Resolve schedule conflicts swiftly, ensuring minimal disruption to operations and patient satisfaction levels.
- Provide exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Cold call past and present patients.
- Go over insurance and payment plans with individuals.
- Complete data entry for all patients.
- Facilitate office staff meetings for success with in the office.
- Define clear targets and objectives and communicate to other team members.
- Establish team priorities, maintain schedules and monitor performance.
- Assist in organizing and overseeing assignments to drive operational excellence.
Physical Therapy Aide
ChiroFit Chiropractic and Physical Therapy
Barrington, IL
02.2017 - 03.2021
- Maintained a safe, clean, and friendly work environment for patients and staff.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
Exercise Specialist
ATI Physical Therapy
Des Plaines, IL
09.2016 - 02.2017
- Collaborated with physical therapists to design effective rehabilitation programs for clients recovering from injuries or surgeries.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Education
Bachelors of Science - Exercise Science
Lindenwood University
Saint Charles, MOSkills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Interaction
- Clear oral/written communication
- Scheduling and calendar management
- Patient Safety
Timeline
Office Manager
Evolve Chiropractic
03.2021 - Current
Physical Therapy Aide
ChiroFit Chiropractic and Physical Therapy
02.2017 - 03.2021
Exercise Specialist
ATI Physical Therapy
09.2016 - 02.2017
Bachelors of Science - Exercise Science
Lindenwood University