Emily Harris
Summary
Professional with strong background in customer service and administrative support, prepared for leadership roles in front desk management. Known for improving operational efficiency and fostering collaborative environment. Ensures reliability and adaptability to meet dynamic workplace needs, leveraging skills in multitasking and problem-solving.
Overview
17
17
years of professional experience
Work History
FRONT DESK LEAD RECEPTIONIST
Puyallup Valley Veterinary
01.2023 - Current
- I am an enthusiastic customer service specialist who thrives in delivering exceptional customer experiences
- I am passionate about providing unparalleled service and committed to ensuring every interaction leaves a positive and lasting impression
- My communication skills and problem-solving abilities are a valuable asset to any customer service team
- Managed high call volume and email inquiries, efficiently addressing client concerns and providing accurate information regarding, rates, and services.
PRODUCTION & PACKAGING
Honeyhouse Naturals
01.2022 - Current
CUSTOMER SERVICE PROFESSIONAL
Firgrove Veterinary Clinic
01.2019 - 01.2021
CUSTOMER SERVICE PROFESSIONAL
Eastside Veterinary Associates
01.2016 - 01.2017
ENROLLMENT SPECIALIST
CHI-Soundpath Health
01.2014 - 01.2016
- Prepared regular reporting for audit and correction
- Created training aids and workflow tools
- Worked closely with clients to update membership information
CUSTOMER SUPPORT SPECIALIST II
Regence BlueShield of WA
01.2008 - 01.2010
- Assisted members with insurance inquiries
- Coordinated with medical providers
- Built strong client/provider relationships
Education
No Degree - Nursing
Pierce College
Puyallup, WA06-2001
Skills
- Microsoft Office Suite
- Customer de-escalation and first call resolution
- Strong leadership
- Problem-solving skills
- Oral and written communications
- Multitasking Abilities
- Insurance claims processing
- Team building
References
References provided upon request
Timeline
FRONT DESK LEAD RECEPTIONIST
Puyallup Valley Veterinary
01.2023 - Current
PRODUCTION & PACKAGING
Honeyhouse Naturals
01.2022 - Current
CUSTOMER SERVICE PROFESSIONAL
Firgrove Veterinary Clinic
01.2019 - 01.2021
CUSTOMER SERVICE PROFESSIONAL
Eastside Veterinary Associates
01.2016 - 01.2017
ENROLLMENT SPECIALIST
CHI-Soundpath Health
01.2014 - 01.2016
CUSTOMER SUPPORT SPECIALIST II
Regence BlueShield of WA
01.2008 - 01.2010
No Degree - Nursing
Pierce College
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