Emily Harrison
Kyle,TX
Summary
Experienced business development professional with clinical background, offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Representative
Stone River Recovery Center
10.2023 - Current
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Increased client base by identifying potential partnerships and initiating strategic outreach.
- Maintain a schedule of primary sources including business, industry, managed care of clients, physicians/licensed practitioners, and allied health professionals
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Documents every contact in the appropriate Customer Relationship Management (CRM) system
- Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials
- Develops and maintains new account relationships and markets
- Develops and maintains key business development accounts and responds to all business development opportunities
- Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan
- Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources
Director of Business Development/Admissions
The Hospital at Westlake 360
10.2022 - 07.2023
- Recruited to lead, improve, and expand inpatient acute medical detox services for a 23 bed private hospital through clinical expertise and community engagement and referral
- Built and maintained strategic partnerships through industry networking to enhance the admissions process and discharge planning for continuity of care
- Through effective business development strategy and implementation of CRM, strong documentation skills, and follow up with patients and referrals, realized a 60%+ increase in monthly admissions averaging 20/month
- Implemented and facilitated continued education for hospital staff and personnel as well as industry partners, patients, and families
- Increased client base by developing and implementing effective business development strategies.
- Enhanced company''s market presence through targeted networking events and relationship building.
Clinical Manager of Detox
Infinite Recovery
01.2021 - 10.2022
- Provided supervision over clinical/program activities, develops, and implements plans for enhancing productivity and compliance
- Coordinated with the Clinical Director and Human Resource Department for staffing, training, employee relations issues, performance evaluations and maintenance of personnel files, documentation, and licensure requirements for nursing staff.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
Program Therapist
Recovery Unplugged
10.2019 - 01.2021
- Provide screenings and assessments of new clients under the direction of the Clinical Director
- Conduct dual diagnosis or substance abuse groups and completes group notes in a timely manner
- Complete, on a regular basis, biopsychosocial assessments, Columbia-suicide severity rating scales, master treatment plans, integrated diagnostic summaries, and treatment plan reviews/updates under the direct supervision of the Clinical Director
- Provide education to clients and families on community resources
- Facilitate discharge planning process with clients and families under the direct supervision of the Clinical Director.
Program Therapist
Management & Training Corporation
09.2017 - 10.2019
- Substance Abuse Counselor I: plan, coordinate, and implement substance abuse counseling activities within the SAFP therapeutic prison community for felony drug offenders
- Coordinated with other departments to ensure the maximum utilization of resources available for chemical dependency treatment and rehabilitation
- Also had the opportunity to engage in process reviews and curriculum design
- Completed 4,000 working hours as a substance abuse counselor intern in order to sit for the licensing exam completed 2018.
Education
BA - Criminal Justice
The University of North Florida
01.2009
Skills
- Lead Prospecting
- Business Relationship Management
- Lead Development
- Market Research
- Product Knowledge
- Relationship Building
- B2C Experience
- Marketing
- Lead Generation
- Customer Relationship Management
- Account Development
- Salesforce
- Closing Talents
- Continuous Professional Improvement
- Cold-Calling
- Client Acquisition
- Strategic Planning
- Conflict Resolution
- Customer Retention
- Networking Abilities
- Team Collaboration
- Marketing Support
- Territory Development
Certification
Licensed Chemical Dependency Counselor (LCDC), Texas
since 2018. License is current.
Timeline
Business Development Representative
Stone River Recovery Center
10.2023 - Current
Director of Business Development/Admissions
The Hospital at Westlake 360
10.2022 - 07.2023
Clinical Manager of Detox
Infinite Recovery
01.2021 - 10.2022
Program Therapist
Recovery Unplugged
10.2019 - 01.2021
Program Therapist
Management & Training Corporation
09.2017 - 10.2019
BA - Criminal Justice
The University of North Florida
Licensed Chemical Dependency Counselor (LCDC), Texas
since 2018. License is current.
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