Emily Harrison

• Developed strong relationships with key industry partners for mutually beneficial collaborations.
• Conducted market research to identify new business opportunities and target areas for expansion.
• Increased client base by identifying potential partnerships and initiating strategic outreach.
• Maintain a schedule of primary sources including business, industry, managed care of clients, physicians/licensed practitioners, and allied health professionals
• Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
• Documents every contact in the appropriate Customer Relationship Management (CRM) system
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials
• Develops and maintains new account relationships and markets
• Develops and maintains key business development accounts and responds to all business development opportunities
• Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan
• Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources

• Coordinated professional development programs, fostering continued education among clinical staff to maintain competency levels in line with industry standards.
• Optimized clinic operations for improved patient care and staff efficiency through regular evaluations and updates.
• Improved employee morale through consistent recognition of individual accomplishments, fostering a positive work culture within the clinic.
• Managed budgets, financial reports, and resource allocation for optimal clinic performance.

• Enhance the patient experience by ensuring high-quality customer service.
• Manage patient scheduling and appointment systems.
• Oversee patient records management and confidentiality.

• Compliance and Risk Management: ensure the practice adheres to healthcare laws and regulations, including HIPAA.
• Technology Management: oversee the implementation and maintenance of practice management software and electronic health records (EHR) systems.
  

• Recruited to lead, improve, and expand inpatient acute medical detox services for a 23 bed private hospital through clinical expertise and community engagement and referral
• Built and maintained strategic partnerships through industry networking to enhance the admissions process and discharge planning for continuity of care
• Through effective business development strategy and implementation of CRM, strong documentation skills, and follow up with patients and referrals, realized a 60%+ increase in monthly admissions exceeding 30 patients monthly.
• Implemented and facilitated continued education for hospital staff and personnel as well as industry partners, patients, and families
• Increased client base by developing and implementing effective business development strategies.
• Enhanced company''s market presence through targeted networking events and relationship building.

• Provided supervision over clinical/program activities, develops, and implements plans for enhancing productivity and compliance
• Coordinated with the Clinical Director and Human Resource Department for staffing, training, employee relations issues, performance evaluations and maintenance of personnel files, documentation, and licensure requirements for nursing staff.
• Improved patient outcomes by implementing evidence-based clinical practices and protocols.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.

• Provide screenings and assessments of new clients under the direction of the Clinical Director
• Conduct dual diagnosis or substance abuse groups and completes group notes in a timely manner
• Complete, on a regular basis, biopsychosocial assessments, Columbia-suicide severity rating scales, master treatment plans, integrated diagnostic summaries, and treatment plan reviews/updates under the direct supervision of the Clinical Director
• Provide education to clients and families on community resources
• Facilitate discharge planning process with clients and families under the direct supervision of the Clinical Director.

• Substance Abuse Counselor I: plan, coordinate, and implement substance abuse counseling activities within the SAFP therapeutic prison community for felony drug offenders
• Coordinated with other departments to ensure the maximum utilization of resources available for chemical dependency treatment and rehabilitation
• Also had the opportunity to engage in process reviews and curriculum design
• Completed 4,000 working hours as a substance abuse counselor intern in order to sit for the licensing exam completed 2018.

Responsibilities:
• Event Planning and Coordination: Oversaw the planning, scheduling, and execution of conference events, ensuring all logistical aspects were meticulously managed.
• Team Management: Directed and supervised a team of coordinators and volunteers, delegating tasks to ensure efficient operations and successful event outcomes.
• Vendor Relations: Negotiated contracts and maintained relationships with vendors, including caterers, audio-visual technicians, and venue management, to secure optimal services within budget constraints.
• Budget Management: Assisted in the development and management of event budgets, monitoring expenses to ensure financial objectives were met.
• Attendee Services: Ensured a high-quality experience for conference attendees by managing registration processes, providing on-site assistance, and addressing any issues promptly.
• Marketing and Promotion: Collaborated with the marketing team to develop promotional strategies and materials, increasing event visibility and attendee engagement.
• Logistical Coordination: Managed transportation, accommodations, and on-site logistics, ensuring seamless operations throughout the conference.
• Post-Event Analysis: Conducted post-event evaluations to gather feedback, analyze outcomes, and identify areas for improvement in future events.
• Compliance and Safety: Ensured all events adhered to health, safety, and regulatory standards, implementing necessary measures to safeguard attendees and staff.

Achievements:
• Successfully managed 3 national and 4 regional conferences, ranging from small-scale meetings to large national events of over 1000 attendees.
• Increased attendee satisfaction rates by 70% through improved service delivery and logistical efficiency.
• Reduced event costs by 25% through effective vendor negotiations and budget management strategies.