Emily Harrison
Colorado Springs,Colorado
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Instacart. Skilled in customer service and planning, I excel in multitasking and maintaining a professional demeanor under pressure. Achieved consistent quality goals, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
2019
2019
years of professional experience
Work History
Personal Shopper
Instacart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
School Crossing Guard
The Vanguard School
10.2017 - 05.2018
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Withstood adverse environmental conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Assisted children in safely crossing streets, attentively assessing traffic conditions and potential hazards.
Education
High School Diploma - All
Homeschool
Colorado Springs, CO05.1998
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Multitasking
- Organizational Skills
- Professional Demeanor
Timeline
School Crossing Guard
The Vanguard School
10.2017 - 05.2018
Personal Shopper
Instacart
High School Diploma - All
Homeschool
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