Emily Hawkins
Murfreesboro,TN
Summary
I am a reliable, hard working individual seeking a career change. I have worked in both sides of the restaurant industry providing customer service and being a member of leadership. I consistently work under time constraints to produce high volume orders. I pride myself on accuracy and attention to detail, exercising these skills while being a corporate trainer within my current company. I have proficient knowledge in word documents and working knowledge in spread sheets (Microsoft and Google). I am hoping my current skill set and determination can add value to your company while acquiring new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kitchen Specialist, Key Hourly, Corporate Trainer
Jim N Nicks Bar-B-Q
03.2019 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance..
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Guest Specialist
Applebee's Neighborhood Grill & Bar
07.2014 - 03.2019
- Accepted payments, submitted into system and issued receipts.
- Greeted incoming customers and offered immediate assistance.
- Went above and beyond job requirements to provide superior service to every customer.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Bachelor of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TN12.2016
Skills
- Typing
- Microsoft Office
- Google programs
- Time management
- Detail oriented
- Data Entry
- Critical thinking
- Organization
Certification
- Data Entry Course for Beginners, Udemy - August 2023
Timeline
Kitchen Specialist, Key Hourly, Corporate Trainer
Jim N Nicks Bar-B-Q
03.2019 - Current
Guest Specialist
Applebee's Neighborhood Grill & Bar
07.2014 - 03.2019
Bachelor of Science - Animal Science
Middle Tennessee State University
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