Enrique Rivera
Arlington,VA
Summary
Accomplished Corporate Trainer with a proven track record at Five Guys, enhancing team performance and customer satisfaction through expert training and management. Skilled in public speaking and problem-solving, and music production. Successfully implement strategies that increase sales and profitability. Excelled in staff development, business management and inventory analytics, demonstrating exceptional multitasking and team building abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Five Guys
03.2022 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Supported various support trips such as New store openings, Refreshes, Acquisitions, Certifications and Calibrations.
- Responsible for any manager certifications.
- Submitted reports on NSO, Refreshes, Certifications, Calibrations, etc.
- Work close with management on any food safety and company standards.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Experienced with all the company online platforms such as crunchtime, teamworx, five guys university, centrify, and imlpement it in any necessary training.
- Assisted with any DM, FBM, New trainer, Franchisee, training.
- Communicate and work closely with training staff
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Demonstrate in-depth operational knowledge of Five Guys operations.
- Trained new personnel hired to fulfill various roles.
General Manager
Five Guys
03.2019 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Managed budgeting, forecasting, scheduling and inventory to track progress towards organizational objectives.
- Solved any customer complaints
- Cleaning objectives
- Developed and trained the team on Customer Satisfaction and secret shopper reports
- Assisted in recruiting, hiring and training of team members.
- Truck ordering
- Performed Opening and Closing duties.
Assistant Manager
Five Guys
03.2018 - 03.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Supervised stock levels to order accordingly
- Closing and opening duties
Shift Manager
Five Guys
03.2017 - 03.2018
- Lead the shift
- Train New hires on company standards and procedures
- opening and closing duties
- Money Handling and Deposits.
- Resolved any customer complaints
Shift Leader
Five Guys
03.2016 - 03.2017
- Lead the shift and supervise employees
- Opening and closing duties
- Cleaning objective
- Resolved any customer complaints
Cashier
Five Guys
06.2014 - 03.2016
- Register
- Customer Service
- Cleaning Stations
- Opening and Closing Duties
Education
High School Diploma -
Wakefield Highschool
1325 S Dinwiddie St, Arlington, VA 2220606-2016
Skills
- Teaching
- Problem-solving abilities
- Public speaking
- Customer Service
- Computer proficiency
- Communication
- Multitasking Abilities
- Team building
- Time management abilities
- Staff Development
- Inventory Analyzing
- Ordering
- Typing
- Sound production and engineering
Certification
- Food safe certified
Languages
Spanish
Native or Bilingual
Timeline
Corporate Trainer
Five Guys
03.2022 - Current
General Manager
Five Guys
03.2019 - 03.2022
Assistant Manager
Five Guys
03.2018 - 03.2019
Shift Manager
Five Guys
03.2017 - 03.2018
Shift Leader
Five Guys
03.2016 - 03.2017
Cashier
Five Guys
06.2014 - 03.2016
High School Diploma -
Wakefield Highschool
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