Joseph Collier

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Developed training programs to meet company objectives.
• Supported company growth by designing targeted training programs for new hires.
• Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
• Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Monitored employee progress and gave feedback to management and additional training requirements.

Security for the casino work with cashiers when they're passing out, winnings from slot machines.

Dealing with Also dealing with unhappy customers after losing their money. Drugs and people who overindulge in liquor.

Access protection also store Greeter.

• Installed, configured and tested equipment on specialized platforms.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Tested and checked performance of hardware and software programs.
• Boosted service quality by continually updating technical knowledge and staying current with industry trends.
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Created relationships with key decision-makers and served as external technical spokesperson.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Performed periodic testing of all networks and systems.
• Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Provided comprehensive training to junior engineers, fostering professional development within the team.
• Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
• Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Participated in client consultations and product capability demonstrations to support sales efforts.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Provided customer feedback to team to facilitate project road map and relationship planning.
• Worked cross-functionally within organization and external partners, integrators and vendors.
• Assisted Type team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.