Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Emily Heaps

Elkton,MD

Summary

Dynamic Sales Associate with proven expertise in customer service and problem-solving, honed at Walmart and SUBWAY® Restaurants. Excelled in teamwork, multi-tasking, and maintaining high customer satisfaction through peak periods. Demonstrated exceptional time management and collaboration skills, ensuring efficient transactions and fostering repeat business.

Overview

5
5
years of professional experience

Work History

Sales Associate

Walmart
12.2021 - 11.2024

Sales Associate

SUBWAY®Restaurants
03.2020 - 10.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed efficient cash register operations.
  • Built relationships with customers to encourage repeat business.

Education

Lemon Bay High School
Englewood, FL
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality

Timeline

Sales Associate

Walmart
12.2021 - 11.2024

Sales Associate

SUBWAY®Restaurants
03.2020 - 10.2022

Lemon Bay High School

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Emily Heaps