Summary
Overview
Work History
Education
Skills
Timeline
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Emily Heffner

Kingston,PA

Summary

Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. .

Overview

3
3
years of professional experience

Work History

Sales Advisor

Best Buy
Wilkes-Barre Township, PA
08.2024 - 01.2025
  • Identified customer needs by asking questions and advising on best solutions.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.
  • Maintained a strong understanding of the products and their benefits.
  • Completed sales transactions, returns and exchanges, credit card and membership payments.
  • Counted drawers and safe for the store.
  • Handled in-store and curbside pickups.

Brand Ambassador

American Eagle Outfitters, Inc
Wilkes-Barre Township , PA
08.2021 - 08.2024
  • Trained new brand ambassadors, sharing best practices and brand values.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Built lasting relationships with customers by delivering first-call resolution.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Created a positive shopping experience and promote brand awareness.
  • Helped customers with returns and exchanges.
  • Work in various zones in the store, including fitting rooms, register, and sales floor.

Education

Associate of Science - Dental Hygiene

Luzerne County Community College
Nanticoke, PA
05-2027

Bachelor of Arts - Dance Performance and Choreography

Towson University
Towson

Skills

  • Customer service
  • Sales experience
  • Great communicator
  • Outgoing
  • People person
  • Personable
  • Sales training
  • Exceeds sales goals
  • Organizational skills
  • Some experience utilizing ASL

Timeline

Sales Advisor

Best Buy
08.2024 - 01.2025

Brand Ambassador

American Eagle Outfitters, Inc
08.2021 - 08.2024

Associate of Science - Dental Hygiene

Luzerne County Community College

Bachelor of Arts - Dance Performance and Choreography

Towson University

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Emily Heffner