Hannah Warren
Cleves
Summary
Dynamic Sales Advisor with a proven track record at Cronin Ford, adept in upselling strategies and relationship building. Excelled in enhancing customer satisfaction and loyalty through expert product knowledge and exceptional service. Achieved consistent sales growth by leveraging customer needs assessment and cross-selling services. Skilled in maintaining high-stress customer service with professionalism.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Cronin Ford
06.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Teacher
Smart Start Daycare
10.2022 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Coffee Barista
Kroger
04.2020 - 09.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Customer Service Representative
Kroger
01.2016 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
William Henry Harrison High School
Harrison, OH08.2016
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Sales background
- Upselling strategies
- Cross-selling services
- Customer Service
- Relationship Building
- Customer Needs Assessment
- Product and Service Sales
- Customer Relationship Building
Timeline
Sales Advisor
Cronin Ford
06.2023 - Current
Teacher
Smart Start Daycare
10.2022 - 06.2023
Coffee Barista
Kroger
04.2020 - 09.2022
Customer Service Representative
Kroger
01.2016 - 04.2020
High School Diploma -
William Henry Harrison High School
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