Pamela Rigacci
Lawrenceburg,IN
Summary
Dedicated professional with a history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand. Excellent multi-tasking skills.
Overview
36
36
years of professional experience
Work History
Mobile Coordinator/Dispatcher
Cronin Ford
06.2017 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked in parts department
- Wrote service at both Quicklane and Ford
- In charge of Mobile trucks, including making appointments, scheduling drivers, writing repair orders,
- Dispatch, currently dispatching all work to the Ford shop and truck shop.
- Trainer, I train new service writers, and assist in training new mobile coordinators.
- Deal with aftermarket warranty and fleet services.
Office Manager
C&R Auto Diesel Repair And Towing
10.1998 - 05.2021
- Payroll.
- Ran office including scheduling of staff, shop work and tow drivers.
- All bookkeeping duties.
Inside Sales Representative
Cohen Auto Parts
03.2013 - 06.2017
- Dealing with multiple phones lines, internet sales, walk-in and wholesale customers. Work independently in a fast paced environment. Must deal with deadlines and problem solving in various situations on a moment's notice.
Salesperson
Bessler Auto Parts
02.2002 - 03.2013
- Sold used auto parts to wholesale and retail customers. Following up on deliveries and problems regarding bad or defective parts. Closing deals with a large number of customers at any given time and following the sale through delivery of part/parts and assuring the quality of parts all in a timely fashion.
Manager
Valvoline Instant Oil Change
05.2001 - 02.2002
- In charge of daily operations of an instant oil change business. Scheduling day to day operations of the facility. Ordering inventory. Filling employee positions.
Factory Worker
Hill-Rom
10.1987 - 10.1998
- Assembly line work.
- Welder
- Metal Fabrication, ran lazer, turret press, drill press
- Worked with ISO 9000, 9001 and QS 900. Verified job operations and wrote SOP's.
- Part of an acquisition team, assisted in line design.
Education
No Degree - Accounting
INDIANA VOCATIONAL TECHNICAL COLLEGE
Lawrenceburg, INHigh School Diploma -
Moores Hill Schools
Moores Hill, IN05.1977
Skills
- Dispatching work in a fast pace shop
- Training service writers
- Tracking payment from aftermarket warranties, and fleet accounts
- Customer service skills, dealing with unsatisfied customers
- Coordinating mobile truck services, including making appointments writing repair orders, tracking drivers and services
Timeline
Mobile Coordinator/Dispatcher
Cronin Ford
06.2017 - Current
Inside Sales Representative
Cohen Auto Parts
03.2013 - 06.2017
Salesperson
Bessler Auto Parts
02.2002 - 03.2013
Manager
Valvoline Instant Oil Change
05.2001 - 02.2002
Office Manager
C&R Auto Diesel Repair And Towing
10.1998 - 05.2021
Factory Worker
Hill-Rom
10.1987 - 10.1998
No Degree - Accounting
INDIANA VOCATIONAL TECHNICAL COLLEGE
High School Diploma -
Moores Hill Schools
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