Emily Helminiak
Dubuque,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hy-Vee Grocery
08.2018 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
- Worked with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Education
Bachelor of Arts - History, International Studies
Loras College
Dubuque, IA05.2025
Skills
- Microsoft Office Suite
- Stock management
- Database Management
- Complaint Handling
- Product and service knowledge
- Transaction Processing
- Paperwork Processing
- Proofreading
- Problem-solving abilities
Timeline
Customer Service Representative
Hy-Vee Grocery
08.2018 - Current
Bachelor of Arts - History, International Studies
Loras College
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