Emily Hicks
Lebanon,Tennessee
Summary
Assistant manager with experience overseeing daily operations and leading staff training to support consistent service delivery. Skilled in nursing delegation and time management to improve patient care outcomes and team productivity. Experienced in cost control, loss prevention, and labor management to strengthen operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sonic Drive-In
Mount Juliet, Tennessee
02.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service standards and food safety.
- Handled customer service inquiries and complaints, ensuring timely resolution and satisfaction.
- Coordinated team meetings to identify performance metrics and implement service improvements.
- Monitored cash handling procedures for accuracy and compliance.
- Oversaw inventory management and ensured stock availability.
- Oversaw employee attendance records, timekeeping, and payroll information for accurate reporting.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supported marketing initiatives to promote new menu items and specials.
Sales Associate
Boot Barn Holdings Inc.
Nashville, Tennessee
04.2025 - 06.2026
- Guided customers in selecting merchandise, enhancing their shopping experience with product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues, ensuring satisfaction and loyalty.
- Informed customers about promotions and loyalty programs, driving engagement and repeat business.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing displays and stocking shelves.
- Trained new associates on store policies and sales techniques.
- Provided accurate information about products, prices and services.
Private Nanny
Rachele Lewis
Lebanon, Tennessee
01.2024 - 11.2025
- Coordinated transportation for school and extracurricular activities, ensuring timely arrivals and reducing stress for children and parents.
- Established effective communication with parents about children's progress and needs, fostering trust and collaboration.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Assisted children with bathing, dressing, teeth brushing, and diapering to promote hygiene and comfort.
- Managed meal preparation, ensuring nutritious and balanced options for children.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Provided medication to children according to parental instructions to maintain health. according to parental instructions.
Caregiver
Maristone
Mount Juliet, Tennessee
06.2024 - 07.2024
- Assisted residents with daily living activities and personal care tasks to enhance comfort and well-being.
- Engaged with residents to assess needs and preferences, fostering a supportive environment.
- Monitored resident health, reporting changes to nursing staff.
- Collaborated with team members to ensure quality care for all residents.
- Maintained clean and safe environment for all residents.
- Performed light housekeeping duties to ensure a clean and safe environment for residents., including laundry and changing linens, to maintain a hygienic living space for clients.
- Prepared meals according to dietary requirements and assisted with feeding.
Education
Associate of Arts - Nursing
Cumberland University
Lebanon, TN05-2027
Skills
- Inventory management
- Inventory control
- Customer service
- Team collaboration
- Team leadership
- Time management
- Performance tracking
- Problem-solving
- Patient care
- Nursing delegation
Timeline
Sales Associate
Boot Barn Holdings Inc.
04.2025 - 06.2026
Caregiver
Maristone
06.2024 - 07.2024
Private Nanny
Rachele Lewis
01.2024 - 11.2025
Assistant Manager
Sonic Drive-In
02.2023 - Current
Associate of Arts - Nursing
Cumberland University