Emily Harris
Gainesville,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of most computer systems. Offers vast experience connecting customers with services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Siddons-Martin Emergency Group
Krum, TX
03.2024 - Current
- Engaged with visitors to provide an overview of the company's services.
- Managed and completed payment processing using credit cards.
- Contacted vendors to follow up on late invoices.
- Worked closely with other departments to ensure timely delivery of needed materials and parts.
- Verified and managed invoices, purchase orders, expense claims, and financial records.
- Reviewed invoices for accuracy prior to submitting them for payment approval.
- Provided general office support such as photocopying, faxing and scanning documents.
- Answered telephones, directed calls, and took messages.
Wedding Consultant
Candy Haven and Cakes
Denton, TX
08.2023 - 03.2024
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Designed appealing product displays to maintain unique presentation.
- Participated in local events related to baking and cake design in order to promote business offerings.
- Advised customers on appropriate cake sizes based on number of guests attending the event.
- Created custom wedding cakes for clients according to their specifications.
- Created attractive dessert trays for catering events.
- Ensured all finished products met health department regulations prior to delivery or pickup by client.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Permit Technician
City of Sanger, Texas
Sanger, TX
04.2023 - 07.2023
- Recorded meeting minutes for distribution to officials and staff members.
- Researched code requirements as needed for specific projects or tasks.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Issued public notification of official meeting and activities.
- Performed data entry into computerized databases related to permitting activities.
- Verified that contractors were licensed to perform work in accordance with local laws.
- Answered customer inquiries about permit requirements over the phone or by email.
- Assisted customers in obtaining permits and other regulatory approvals.
- Processed permit applications using established procedures.
Personal Service Representative
DATCU Credit Union
Sanger, TX
11.2021 - 04.2023
- Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
- Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Interpreted data to evaluate for lending ratios and product and service opportunities.
- Leveraged phone, e-mail, and video channels to perform regular customer outreach.
- Maintained position of trust and responsibility by keeping customer business confidential.
Bank Teller
DATCU Credit Union
Sanger, TX
07.2020 - 11.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Welcomed customers and offered pleasant service during entire transaction.
- Directed specific questions to appropriate branch personnel.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Customer Service Representative
Candy Haven and Cakes
Denton, TX
07.2017 - 07.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Krum High School
Krum, TX05.2018
Associate of Applied Science - Criminal Justice
North Texas Central College
Gainesville, TXSkills
- Administrative Support
- Task Prioritization
- Verbal and Written Communication
- Problem Solving
- Security Practices
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Professional Appearance
- Active Listening
- Personal Assistance
- Customer Service
- Relationship Building
Certification
- Public Notary
Timeline
Administrative Assistant
Siddons-Martin Emergency Group
03.2024 - Current
Wedding Consultant
Candy Haven and Cakes
08.2023 - 03.2024
Permit Technician
City of Sanger, Texas
04.2023 - 07.2023
Personal Service Representative
DATCU Credit Union
11.2021 - 04.2023
Bank Teller
DATCU Credit Union
07.2020 - 11.2021
Customer Service Representative
Candy Haven and Cakes
07.2017 - 07.2020
High School Diploma -
Krum High School
Associate of Applied Science - Criminal Justice
North Texas Central College
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