Emily Hönig
Los Angeles
Summary
Dynamic and results-driven sales professional with extensive experience in driving business growth within the hospitality industry. Proven track record in developing and executing strategic action plans, with a focus on acquiring new business and cultivating long-term client relationships. Proficient in diverse prospecting techniques, including telemarketing, site tours, and networking to maximize market opportunities. Committed to delivering exceptional customer service while ensuring seamless communication across departments to meet the financial objectives of the organization. Adept at preparing comprehensive sales reports and maintaining productivity to drive revenue growth.
Overview
4
4
years of professional experience
Work History
Complex Conference Services Manager
Thompson and Hollywood Volume
01.2024 - Current
- Drove client satisfaction and revenue growth by managing all corporate and entertainment group bookings, ensuring timely execution of client needs.
- Collaborated with the sales coordinator to enhance lead conversion by streamlining task completion and follow-ups.
- Spearheaded the successful transition of hotel operations from Hyatt to Marriott, mastering new systems to drive efficiency and client engagement.
- Increased group sales revenue by strategically upselling room categories, additional services and amenities, while strictly adhering to hotel policies to ensure compliance and client satisfaction.
- Analyzed weekly group resumes and provided actionable insights to all departments, enhancing overall service delivery and guest experience.
- Established and enforced conference services policies, clearly communicating cut-off dates and client policies to enhance transparency and client relationships.
- Created and managed invoicing and deposit schedules with precision, ensuring timely revenue collection and financial reporting.
- Cultivated seamless communication between clients and hotel departments, facilitating collaboration to enhance event success and client loyalty.
Complex Sales and Events Coordinator
Thompson and Tommie Hollywood
08.2023 - 01.2024
- Elevated sales performance by excelling in previous roles and expanding responsibilities within the Events department, ensuring flawless coordination and execution of sales initiatives and event operations.
- Diligently organized and maintained comprehensive files and records.
- Proactively generated and sent tailored proposals to event leads to drive client engagement and conversion.
- Facilitated the successful sale of seven diverse venue options, aligning client needs with venue capabilities.
- Fostered strong interdepartmental relationships, promoting a collaborative and proactive team environment to enhance guest experiences.
Complex Sales Coordinator
Thompson and Tommie Hollywood
11.2022 - 04.2023
- Actively contributed to the creation of comprehensive group resumes, effectively supporting the conference services manager's strategic planning efforts.
- Ensured VIP reservations were meticulously handled, optimizing guest experiences through precise routing and preparation.
- Orchestrated the delivery of personalized welcome amenities and hand-written notes to enhance engagement with VIP clients.
- Prepared and followed up on transient sales quotations made for clients, skillfully negotiating terms to maximize revenue while aligning with client budgets.
- Responded promptly to online and telephone inquiries, showcasing exceptional customer service skills and a friendly demeanor to reinforce client engagement.
- Addressed and resolved client inquiries, feedback, and complaints effectively, resulting in improved guest satisfaction and loyalty.
- Worked with discretion, tact, and confidentiality to protect guest privacy.
Front Desk Agent
Thompson Hollywood
07.2021 - 11.2022
- Executed daily front desk operations, including managing email communications, processing guest arrivals and departures, overseeing hotel and guest services, and preparing operational and sales reports alongside auditing daily transactions.
- Recognized as a top upseller for higher-tiered room types.
- Committed to achieving 100% customer satisfaction through effective conflict resolution and timely response.
- Lauded as a friendly, approachable, and highly professional team member of the Thompson Hotel team.
- Gained experience in overnight auditing processes.
- Employed active listening and problem solving skills to address guest complaints, ensuring feedback was communicated to supervisors for continual improvement.
Education
High School Diploma -
Cabot High School
05-2019
Home School -
Laurel Springs International
Qiqihar, China01.2016
Skills
- Sales and Events Management
- Exceptional Client service
- Expert Time Management
- Front Desk Operations
- Collaborative Team Player
- Quick Learner and Adaptive
- Strong Cross-Functional Communication
- Proficient in Software Applications (Opera, Lightspeed, CITY, Envision Sales, Colleague Advantage)
Languages
German
Native/ Bilingual
Timeline
Complex Conference Services Manager
Thompson and Hollywood Volume
01.2024 - Current
Complex Sales and Events Coordinator
Thompson and Tommie Hollywood
08.2023 - 01.2024
Complex Sales Coordinator
Thompson and Tommie Hollywood
11.2022 - 04.2023
Front Desk Agent
Thompson Hollywood
07.2021 - 11.2022
High School Diploma -
Cabot High School
Home School -
Laurel Springs International
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