Emily Holz
Sparks
Summary
Dynamic professional with extensive experience as a Housekeeping Supervisor at Queen of Clean and Organizing, excelling in cleaning and sanitation while ensuring exceptional guest relations. Proven ability to prioritize workloads and resolve conflicts, enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Queen of Clean and Organizing
01.2017 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Customer Service Representative
West Call Center ( AT&T)
04.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
TMCC High School
Reno, NV2006
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Workload prioritization
- Problem-solving
- Clear communication
Timeline
Housekeeping Supervisor
Queen of Clean and Organizing
01.2017 - Current
Customer Service Representative
West Call Center ( AT&T)
04.2015 - 06.2016
TMCC High School
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