Emily Hower
Lyons,GA
Summary
Proven bilingual professional with a track record of enhancing customer satisfaction at Lowes through expert bilingual customer service and problem-solving skills. Skilled in relationship building and fluent bilingualism, significantly improved customer loyalty by providing knowledgeable support in both English and Spanish. Demonstrates proficiency in computer skills and data entry, ensuring efficient and accurate transactions.
Overview
1
1
year of professional experience
Work History
Bilingual Customer Service Representative
Lowes
2024.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate/ Customer Service
Smoores
2024.01 - 2024.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Modeled clothes for the companies website
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Phlebotomist
Dr Neelys Office
2023.08 - 2024.05
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
Education
Phlebotomy
Advance Fast
Brunswick, GA03.2024
High School Diploma -
Toombs County High School
Lyons, GA05.2023
Skills
- Fluent Bilingualism
- Problem-Solving
- Spanish translation
- Customer Support
- Upselling strategies
- Service Recommendations
- Sales Promotion
- Customer Service
- Computer Skills
- Data Entry
- Calm Under Pressure
- Calm and Professional Under Pressure
- Relationship Building
- Order Processing
- Product Knowledge
- Sales Transactions
- Order Fulfillment
- Key holder experience
Accomplishments
Became Lowes Sales Hero of the month for topping my quota. I started the job later than everyone else and had to match their quota plus some and I exceeded expectation. Also got numerous surveys done by customers for the wonderful customer service I gave. My customer service is unmatched. I am always welcoming and ready to help any customer find exactly what they are looking for.
Timeline
Bilingual Customer Service Representative
Lowes
2024.06 - Current
Sales Associate/ Customer Service
Smoores
2024.01 - 2024.07
Phlebotomist
Dr Neelys Office
2023.08 - 2024.05
Phlebotomy
Advance Fast
High School Diploma -
Toombs County High School