Emily Hughes
Alfred,Maine
Summary
Professional administrative assistant, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspaces. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
38 West Pub & Grille
Waterboro, ME
05.2025 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Administrative Assistant
Isaacs & Associates LLC
York, Maine
08.2021 - Current
- Prompt and effective client and coworker communication by phone and email, including greeting clients, coordinating meetings and calls.
- Maintain professionalism and mindfulness in a high stress, time sensitive atmosphere. Provide clerical support to senior staff, preparers and CPAs.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Preparing, organizing and maintaining sensitive client information in paper and digital form. Assemble required documents to deliver to clients, government and state tax filing agencies. Ensure accurate record-keeping.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assemble client specific invoices through Quickbooks Desktop. Basic bookkeeping duties including data entry and account reconciliations.
Administrative Assistant
Schoff & Associates CPA, PA
York, Maine
08.2020 - 08.2021
- Preparing, organizing and maintaining client information in paper and digital form. Client communication by phone and email. Basic clerical duties and office organization.
- (Business sold and transferred to Isaacs & Associates LLC)
Bridal Consultant
The Henry’s Bridal Boutique and Formal-wear
Bangor, Maine
02.2015 - 01.2018
- Providing superior day to day customer service, and a uniquely personal experience to maximize sales and customer satisfaction. Phone and social media communication and marketing.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique. Organized and maintaining store merchandise and displays.
- Increased client satisfaction by providing personalized consultations and recommendations on all formal wear needs.
- Assisted clients in selecting the perfect attire by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
Sous Chef
Fore Street Restaurant
Portland, Maine
05.2009 - 10.2014
- Daily menu writing, expediting, food preparation and line work.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with management, cooks and venders to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Experience in savory and pastry preparations.
- Working with and ordering from local purveyors. Communicating daily changes between front and back of house.
- Maintained open lines of communication with front-of-house management teams. Daily meetings with service staff regarding constant changes in menu items and ingredients.
Line Cook
Postrio
San Francisco, California
10.2008 - 04.2009
- Maintained Garde Manger through daily food preparation, as well as dinner service for the restaurant and hotel.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
AOS - Culinary Arts
New England Culinary Institute
Montpelier, Vermont06.2007
High School Diploma - undefined
Noble High School
North Berwick, Maine06.2005
Skills
- Strong work ethic
- Administrative support
- Documentation and recordkeeping
- Dedicated team player
- Computer proficiency
- Client relations
- Positive and professional
- Team leadership
- Customer service
- Office administration
Timeline
Server
38 West Pub & Grille
05.2025 - Current
Administrative Assistant
Isaacs & Associates LLC
08.2021 - Current
Administrative Assistant
Schoff & Associates CPA, PA
08.2020 - 08.2021
Bridal Consultant
The Henry’s Bridal Boutique and Formal-wear
02.2015 - 01.2018
Sous Chef
Fore Street Restaurant
05.2009 - 10.2014
Line Cook
Postrio
10.2008 - 04.2009
High School Diploma - undefined
Noble High School
AOS - Culinary Arts
New England Culinary Institute