Emily Israeli
Austin,TX
Summary
Accurate quality assurance specialist with several years of experience in the Behavioral Health field. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision. Proficient in various software packages.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Integrative Life Center
Nashville, TN
07.2022 - 08.2024
- Comprehensively oversaw the adherence to various mental health treatment center regulations and guidelines mandated by the Joint Commission, State/Federal entities as well as accreditors.
- Demonstrated compliance with regulatory standards by completing Joint Commission audit for accreditation.
- Identified problems and executed a thorough root cause investigation to determine necessary corrective measures.
- Investigated incident reports, ensuring client and staff safety through policy and procedure modifications.
- Conducted routine audits of EMR, the treatment center's properties, and medical rooms.
- Led corrective actions across multiple departments as part of the leadership team.
- Efficiently handled all medical record requests.
- Conducted quarterly and annual trainings for all staff.
Administrative Assistant
Integrative Life Center
Nashville, TN
08.2021 - 07.2022
- Provided administrative support to the Director of Compliance and Operations
- Performed regular audits of patient charts to verify and ensure accuracy of necessary documentation
- Maintained and organized office supplies effectively.
- Handled and processed requests for medical documents
- Recorded meeting minutes with efficiency and accuracy.
Barista
Starbucks
Nashville, TN
05.2021 - 08.2021
- Enhanced customer experience by greeting and assisting patrons visiting the store.
- Prepared customer beverage and food orders to specification while providing friendly service, compliant with high company standards.
- Ensured store environment adhered to safety and cleanliness standards.
- Informed customers of specials, responded to inquiries, and recommended menu items of interest.
Resident Assistant/ Tech
Integrative Life Center
Nashville, TN
10.2020 - 08.2021
- Responded to emergency situations within the residence hall.
- Led non-clinical groups for clients, delivering programs on 'The Four Agreements', Relapse Prevention, and Recovery Well-Being.
- Offered clients emotional support and practical assistance.
- Supervising clients during their daily activities including transportation and monitoring attendance, as well as supporting with medication administration.
- Maintained cleanliness of client housing and assisted clients with chores as needed.
House Manager
Integrative Life Center
Nashville, TN
05.2020 - 10.2020
- Delivered consistent support to individuals dealing with addiction issues, emotional turmoil, and/ or co-occurring disorders on a daily basis.
- Perform day-to-day management of the Partial Hospitalization Program and Intensive Outpatient Program house and residing clients. This includes safety, cleanliness, reporting maintenance issues, and client medication distribution.
- Developed and led a variety of non-clinical program offerings like outdoor recreation activities, nightly engagement events, and weekend outings.
Head of Sales and Marketing
Allstone
Union, NJ
02.2017 - 12.2019
- Developed a Sales Revenue Forecasting and reporting framework.
- Oversaw a team of Sales Representatives managing over 150 accounts nationwide.
- Created and executed strategic marketing plan to generate revenue, driven by sales forecasting and expected client growth.
- Collaborated with upper management to introduce six innovative collections. First-to-market stones among the new offerings.
- Led weekly alignment meeting with Procurement, Sales, and Marketing departments.
Commercial Project Manager
Venture Stone and Tile
Union, NJ
06.2015 - 02.2017
- Produced detailed price and material estimates by analyzing client-provided specifications, blueprints, and architectural drawings.
- Developed precise CAD models for unique countertops, vanities, and features; disseminated to manufacturers.
- Performed quality control inspections at manufacturing site and during installation.
- Coordinated with Procurement & Logistics Department to deliver multi-container commercial jobs.
- Drove growth in company's revenue from Value Engineering by expanding network of International stone & porcelain manufacturers.
Sales and Marketing Representative
Allstone
Union, NJ
06.2013 - 06.2015
- Liaison between Sales Department and Warehouse.
- Responded promptly to customer inquiries regarding products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implementing cycle counting to streamline inventory tracking.
- Designed bi-weekly marketing campaigns highlighting new and existing products, special offers, and company updates.
Education
Bachelor of Arts - International Relations and Media Business
University of Miami
Miami, FL05-2013
Skills
- Detail Oriented
- Regulatory Compliance
- Team Collaboration
- Correction action planning
- Team Leadership
- Account Management
- Verbal and written communication
- Operations
- Analytical problem solver
References
References available upon request.
Timeline
Quality Assurance Specialist
Integrative Life Center
07.2022 - 08.2024
Administrative Assistant
Integrative Life Center
08.2021 - 07.2022
Barista
Starbucks
05.2021 - 08.2021
Resident Assistant/ Tech
Integrative Life Center
10.2020 - 08.2021
House Manager
Integrative Life Center
05.2020 - 10.2020
Head of Sales and Marketing
Allstone
02.2017 - 12.2019
Commercial Project Manager
Venture Stone and Tile
06.2015 - 02.2017
Sales and Marketing Representative
Allstone
06.2013 - 06.2015
Bachelor of Arts - International Relations and Media Business
University of Miami
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