EMILY J DULANEY
Falconer,NY
Summary
- To obtain, learn, and expand within the company. In which I can utilize and provide quality, professional communication, compassion, teamwork, hands-on skills, computer skills, organizational skills, and indulge my exceptional customer service and support skills. 10+ years in retail and sales, motivated in customer service, with over 10 years of experience.
- Training in communications and professional etiquette.
- Ability to satisfy independently, and collaborate with colleagues.
- Sharing the core values of customer service, personal growth, and business growth; dedicated and able to excel at completing multiple tasks simultaneously; ability to learn any new software quickly and efficiently; committed to delivering high-quality experiences in all situations; experience with social media; very skilled at handling fast-paced environments; works well with peers and colleagues in a team; always taking preventative measures; compassionate.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartend/Waitress
Anthony's Supper Club
Frewsburg, USA
05.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer payments accurately using point-of-sale system.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Deputy Town Clerk
Town of Poland
Poland, USA
08.2022 - Current
- Managed town records and ensured compliance with state regulations.
- Facilitated communication between town officials and community members.
- Prepared meeting agendas and recorded minutes for town council sessions.
- Assisted in the development of local policies and procedures.
- Coordinated public information requests and maintained transparency standards.
- Supported budget preparation and monitored financial documentation processes.
- Handled correspondence with citizens regarding questions or complaints about municipal services or programs.
- Assisted in the preparation of annual budgets, audits and financial reports.
- Maintained records of town ordinances and resolutions.
- Attended board meetings as needed for taking notes or providing additional support to staff members.
- Compiled quarterly reports on departmental activities for review by the Town Manager.
- Performed data entry into the town's computer system to update information on accounts payable and receivable, personnel files.
- Prepared agendas and meeting minutes for Town Council meetings.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
- Served as notary public and issued various permits and licenses.
- Managed daily tax collection processes and ensured compliance with regulations.
- Processed payments and maintained accurate records of transactions.
- Coordinated with local government agencies to resolve tax-related issues.
- Trained staff on tax collection procedures and customer service techniques.
- Created balance sheets, income statements and tax reports.
Server/Bartender/Book-Keeping/Payroll/Steward
Samuel L Derby Post 556 American Legion
Frewsburg, USA
08.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments and handled cash transactions securely.
- Trained new servers on restaurant policies and procedures effectively.
- Resolved customer complaints promptly to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed Employee Scheduling.
- Managed NYS lottery within.
- Managed Alcohol ordering.
- Managed ticket/payroll/ sales book keeping.
Teller
Community Bank N.A.
Jamestown, USA
10.2024 - 08.2025
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided relevant information.
- Maintained cash drawer accuracy through diligent counting and balancing.
- Promoted bank services to enhance customer engagement and satisfaction.
- Utilized banking software for transaction processing and record-keeping.
- Educated customers on digital banking tools and features available.
- Resolved customer issues promptly, ensuring a positive banking experience.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Business Owner
Hartson Haven
Falconer, USA
01.2021 - 01.2023
- Company Overview: NYS Licensed In Home Daycare
- NYS Licensed In Home Daycare
Retail Services Officer
Community Bank N.A.
Jamestown, USA
12.2019 - 07.2021
- Lending/monetary customer service.
Server/Waitress/Bartender
Seneca Allegany Casino
Salamanca, USA
04.2010 - 04.2020
- Greeting customers in a friendly, professional manner, provide immediate and immaculate service, up selling, providing any necessary information and knowledge about environment and corporation.
- Use of Info. Genesis computer to ring in, send orders and cash out patrons, use of player comp. cards, cash, gift cards, major credit cards, room charges, handling various amounts of money, generate a overall pleasurable experience for elderly, adults, and children of all ages.
- Working with a diverse large amount of people, always clean, neat, and presentable, carry major clientele within establishment.
- CPR certified, Granted certificate of excellence for outstanding performance and achievement as a trainer.
Personal Banker
KeyBank National Association/First Niagara Bank
Lakewood, USA
05.2016 - 11.2019
- Cross trained teller.
- Consumer/commercial/retail banking.
Customer service agent
Delta/Regional Elite Airlines
Cheektowaga, USA
06.2009 - 04.2012
- Constant trained-hands on and written, frequent travels for training to meet job criteria, a must had professional business appearance.
- Gathered customers personal information to generate and book tickets, checked for proper identification passports, green cards, and birth certificates.
- Booked tickets domestic and internationally, calculated fares, printed and wrote receipts, handled large amounts of money, was accountable and responsible for all cash/credit collected during shift.
- Paperwork/cash drops based on all sales made during shift, stood on feet for 10-12 hours a day, weighed luggage, lifted 20-200lbs of luggage.
- Checked customers in for flights, generated luggage tags, scanned tickets, boarded and un-boarded flights, controlled and functioned of jet bridge for take offs and landings.
- Cleaned airplanes, made claims and insurance claims on luggage, scheduled delivery of luggage, scheduled delivery and pick up for American Red Cross.
- Generated an overall pleasurable and safe experience among people of all ages, races, and religions.
Education
Veterinary Assistant Certification - Veterinary Science
Animal Behavior College
Online03-2015
Vocational Certification - Airline Training Program
The Airline Academy
Daytona Beach, FL05-2009
High School Diploma -
Jamestown High School
Jamestown, NY06-2008
Some College (No Degree) - Media & Communication
Jamestown Community College
Jamestown, NYSkills
- Customer service
- Point-of-sale operation
- Food safety compliance
- Venue cleanliness
- Effective communication
- Professional etiquette
- Team collaboration
- Task management
- Software proficiency
- Quality assurance
- Social media engagement
- Fast-paced environment adaptability
- Teamwork
- Preventative strategies
- Compassionate approach
- Responsibility and reliability
- Ambitious mindset
- Organizational skills
- Dependability and trustworthiness
- Patience in interactions
- Success-driven orientation
- Problem solving
- Financial record keeping
- Budget tracking
- Great multitasking
- Reliable
- Organized
- Trustworthy
- Patient
- Strive for success in all aspects
Certification
Notary Public of New York State
References
References available upon request.
Timeline
Teller
Community Bank N.A.
10.2024 - 08.2025
Bartend/Waitress
Anthony's Supper Club
05.2024 - Current
Deputy Town Clerk
Town of Poland
08.2022 - Current
Server/Bartender/Book-Keeping/Payroll/Steward
Samuel L Derby Post 556 American Legion
08.2021 - Current
Business Owner
Hartson Haven
01.2021 - 01.2023
Retail Services Officer
Community Bank N.A.
12.2019 - 07.2021
Personal Banker
KeyBank National Association/First Niagara Bank
05.2016 - 11.2019
Server/Waitress/Bartender
Seneca Allegany Casino
04.2010 - 04.2020
Customer service agent
Delta/Regional Elite Airlines
06.2009 - 04.2012
Veterinary Assistant Certification - Veterinary Science
Animal Behavior College
Vocational Certification - Airline Training Program
The Airline Academy
High School Diploma -
Jamestown High School
Some College (No Degree) - Media & Communication
Jamestown Community College