Emily Jo Poff

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.

Top sales in merchandise

Growth in sales by 25%

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.

• Implemented quality control measures that resulted in a significant reduction of errors and increased customer satisfaction.
• Developed and executed training programs that enhanced employee performance and skill sets.
• Analyzed data trends to identify areas for improvement, implementing targeted action plans that yielded positive results.

• Enhanced sales performance by analyzing market trends and consumer preferences to select optimal merchandise assortment.
• Achieved high sell-through rates by collaborating with the visual merchandising team to create impactful in-store displays.
• Contributed to annual budget planning by providing accurate sales forecasts based on historical data analysis and future market trends.
• Maximized profits by implementing strategic markdowns and promotions based on seasonal demand and product lifecycle.