Years of customer experiences
Emily Joseph
Liberty Township,Ohio
Summary
Organized dependable dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
Work History
Radiology Administrative Assistant
TriHealth Hospital
Montgomery
02.2022 - Current
- Maintained accurate radiology records ensuring accuracy and compliance with HIPPA regulations
- Participate in ongoing professional development activities
- Monitoring radiation safety protocols in order to protect staff
- Assisted in training new employees on departmental policies and procedures
- Utilized strong organizational skills to prioritize tasks, manage multiple projects and meet deadlines
- Perform various clerical and administrative functions, such as ordering, and maintaining inventory supplies
- Effectively preparing patient for radiology exams
- Assisting Rad techs by properly dressing and starting patients IVs'.
Customer Service Specialist
Dick's Sporting Goods
Hamilton
04.2020 - 12.2021
- Supported other departments and external inquires during peak periods
- Studied company products and services to maintain relevant knowledge
- Connected with prospective, new, and established customers to assess and determine individual needs
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Education
Associates in Science in Practical Nursing -
Butler tech
06.2025
High-school Diploma -
Lakota West High-school
01.2021
Skills
- Adaptable to change
- Attention to detail
- Critical thinking abilities
- Conflict resolution techniques
- 7 years of Customer service
- Effective communications abilities
- Merchandising and Retail
- Multitasking capabilities
- Professional telephone etiquette
- Time management
Affiliations
- PLAYING PIANO
- KAYAKING
- HIKING
Accomplishments
- NATIONAL HONORS SOCIETY
References
References available upon request.
Timeline
Radiology Administrative Assistant
TriHealth Hospital
02.2022 - Current
Customer Service Specialist
Dick's Sporting Goods
04.2020 - 12.2021
Associates in Science in Practical Nursing -
Butler tech
High-school Diploma -
Lakota West High-school
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