Kimberly Santos
Bardonia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Radiology Administrative Assistant
Montefiore Nyack Hospital
Nyack, NY
10.2024 - 06.2026
- Assisted in maintaining accurate patient records and confidentiality compliance.
- Facilitated communication between radiologists, patients, and medical staff to enhance workflow efficiency.
- Implemented electronic health record updates to ensure data accuracy and accessibility.
- Improved departmental workflow with the timely preparation of radiology reports and documentation.
- Organized and maintained patient records, ensuring accuracy and compliance with HIPAA regulations.
- Provided compassionate assistance to patients throughout their imaging experience, addressing concerns or questions with patience and understanding.
Dietary Aide
Montefiore Nyack Hospital
Nyack, NY
01.2023 - 10.2024
- Prepared and served meals according to dietary guidelines and patient preferences.
- Assisted in inventory management and restocking of kitchen supplies.
- Maintained cleanliness and sanitation of food preparation areas and dining spaces.
- Collaborated with nutritionists to ensure compliance with dietary restrictions.
- Trained new staff on food safety protocols and operational procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Sales Representative
Macys
Bronx, NY
11.2014 - 03.2020
- Developed strong customer relationships through personalized service and product knowledge.
- Executed promotional campaigns to drive sales and enhance store visibility.
- Trained new sales associates on company policies and effective selling techniques.
- Analyzed sales data to identify trends and optimize inventory management.
- Collaborated with management to improve customer satisfaction scores through feedback initiatives.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Cashier
Dunkin Donuts
Bronx, NY
06.2012 - 10.2014
- Coordinated food preparation and service to ensure timely delivery of meals.
- Maintained cleanliness and sanitation standards in food handling areas.
- Collaborated with kitchen staff to streamline meal production processes.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer Service Representative
Rite Aid Pharmacy
Bronx, NY
06.2008 - 02.2010
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Streamlined inventory management processes to enhance product availability.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree - Medical Administration
Monroe College
Bronx, NY06-2019
Skills
- Professional telephone etiquette
- Critical thinking
- HIPAA compliance
- Healthcare software
- Administrative support functions
- Radiology workflow management
- Document management proficiency
- Customer service
Timeline
Radiology Administrative Assistant
Montefiore Nyack Hospital
10.2024 - 06.2026
Dietary Aide
Montefiore Nyack Hospital
01.2023 - 10.2024
Sales Representative
Macys
11.2014 - 03.2020
Cashier
Dunkin Donuts
06.2012 - 10.2014
Customer Service Representative
Rite Aid Pharmacy
06.2008 - 02.2010
Associate Degree - Medical Administration
Monroe College