Emily Juarez
Kissimmee
Summary
Dynamic and dedicated server with a strong work ethic at Poblano's Mexican Grill, delivering exceptional customer service and fostering guest engagement. Proven ability to manage high-pressure situations while maintaining cleanliness standards and collaborating effectively with team members. Skilled in cash handling and menu memorization, ensuring a memorable dining experience.
Overview
1
1
year of professional experience
Work History
Sever
Poblano's Mexican Grill
08.2024 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Learned menu items thoroughly to accurately inform guests about ingredients and preparation methods.
- Adapted quickly to high-pressure situations during busy shifts, maintaining composure and focus on service.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business through positive interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Poinciana High School
Poinciana, FL05-2025
Associate of Arts - Forensic Psychology
Valencia College
Poinciana, FL05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Safe food handling
- Cleanliness standards
- Supply restocking
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Sever
Poblano's Mexican Grill
08.2024 - 08.2025
High School Diploma -
Poinciana High School
Associate of Arts - Forensic Psychology
Valencia College
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