Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Emily Kaste

Fertile,MN

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Sierra Trading Post
Grand Forks , ND
10.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Coordinated cross-functional initiatives across multiple departments in order to achieve desired outcomes regarding customer satisfaction.
  • Developed and implemented strategies to increase sales and profits in retail stores.
  • Resolved customer complaints promptly in a courteous manner.
  • Identified areas for improvement within the existing merchandising process flow.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Training Store Manager

Dollar General Store
Fertile , MN
02.2018 - 10.2023
  • Assisted in the development of training materials and programs for store staff.
  • Identified gaps in existing training processes, and developed strategies to address them.
  • Conducted new hire orientations, providing information on company policies and procedures.
  • Developed detailed reports regarding store performance metrics related to training initiatives.
  • Provided feedback to management regarding employee performance issues requiring disciplinary action or further training.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Ensured that all merchandise was correctly priced and tagged according to established standards.
  • Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
  • Provided guidance on resolving complex technical issues escalated from frontline staff members.
  • Monitored team performance against established benchmarks in order to maximize productivity levels.

Education

Associate in Child Development - Child Development

Rasmussen College
Moorhead, MN
01-2018

Skills

  • Stock management
  • Records Management
  • Department Oversight
  • Operations Oversight
  • Loss Prevention
  • Store Organization
  • Customer Relations
  • Problem-Solving
  • Time Management
  • Retail Operations
  • Attention to Detail
  • Store Opening and Closing
  • POS systems operations
  • Hiring and Training
  • Pricing and Markdowns
  • Stock Rotations
  • Mentoring and Coaching
  • Customer experience
  • Performance Evaluations
  • Microsoft Office Suite
  • Vendor Management
  • Display Setup
  • Inventory Control
  • Staff Scheduling
  • Inventory counting
  • Team Building and Leadership
  • Cash auditing
  • Customer Service
  • Operations
  • Team Management

Affiliations

  • I love th out doors and spending time with my family
  • i am a people person and animal lover

Accomplishments

  • Deans list and Honor Roll student in college

References

References available upon request.

Timeline

Assistant Store Manager

Sierra Trading Post
10.2022 - Current

Training Store Manager

Dollar General Store
02.2018 - 10.2023

Associate in Child Development - Child Development

Rasmussen College
Emily Kaste