Emily Kelsey
Gansevoort,New York
Overview
2
2
years of professional experience
Work History
Food Runner
The Local Pub & Teahouse
05.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Customer Service Cashier
The Windchill Factory
03.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Restaurant Hostess
The Mercantile
06.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Customer Service Cashier
Kilwins
06.2022 - 10.2022
Education
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06-2023
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
Timeline
Food Runner
The Local Pub & Teahouse
05.2024 - Current
Restaurant Hostess
The Mercantile
06.2023 - 12.2023
Customer Service Cashier
The Windchill Factory
03.2023 - Current
Customer Service Cashier
Kilwins
06.2022 - 10.2022
Pennsylvania State University
High School Diploma -
Saratoga Springs High School