Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Kinney

Brunswick,OH

Summary

Dynamic professional with a proven track record at Aflac, excelling in customer service and problem-solving. Adept at managing client inquiries and maintaining accurate documentation, I leverage strong organizational skills to enhance workflow efficiency. Committed to delivering exceptional service while fostering positive relationships and achieving client satisfaction.

Overview

5
5
years of professional experience
10
10
Certification

Work History

Aflac Insurnace Agent

Aflac
03.2025 - Current
  • Assisted in managing customer inquiries and providing information about services.
  • Supported team members in daily operational tasks to enhance workflow efficiency.
  • Learned and utilized internal systems for tracking customer interactions and feedback.
  • Collaborated with colleagues to ensure accurate processing of client requests.
  • Developed skills in problem-solving by addressing customer concerns effectively.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Dog and Cat Groomer

Pet Palace Resort
03.2024 - 03.2025
  • Groomed various dog breeds to meet client preferences and breed standards.
  • Maintained cleanliness and organization of grooming tools and workstations for efficient operations.
  • Communicated with pet owners to understand specific grooming needs and provide recommendations.
  • Utilized professional grooming equipment, including clippers, scissors, and brushes, ensuring safe handling.

Lead Coach

The Little Gym
03.2023 - 03.2024
  • Developed personalized training programs to enhance athletes' performance and skillsets.
  • Led team meetings to discuss strategies, progress, and areas for improvement.
  • Monitored athletes' progress using performance metrics and provided actionable feedback.
  • Coordinated group practices, ensuring effective communication and collaboration among team members.

Dairy Farm Assistant

Contendo Acres
08.2022 - 08.2023
  • Operated and maintained milking equipment, ensuring optimal hygiene and functionality.
  • Monitored animal health and nutrition, reporting concerns to management for timely intervention.
  • Assisted in herd management practices, contributing to improved overall livestock productivity.
  • Collaborated with team members on daily farm operations, enhancing workflow efficiency.
  • Implemented biosecurity protocols to minimize disease risk within the herd environment.
  • Conducted regular equipment inspections, identifying maintenance needs and scheduling repairs promptly.
  • Provided training support for new staff on operational procedures and safety standards.
  • Assisted in breeding programs by managing heat detection and artificial insemination processes for optimal results.
  • Increased farm efficiency by maintaining and repairing various farm equipment, including tractors and milking machines.

Education

Associate of Applied Science - Pre-vet

The Ohio State University
Wooster, OH

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Organizational skills
  • Clear communication
  • Documenting information
  • Service support
  • Critical thinking
  • Flexible schedule
  • Schedule management
  • Sales closing

Certification

Caring for orphaned animals ACT September 2021 to Present I am able to provide for the needs of young animals who mother is unable to care for them. This includes feedings, and general care.


Bathing and grooming ACT February 2021 to Present I am certified to bathe dogs and cats, as well as perform a grooming service safely and following protocol and state mandates.


The Urinalysis Process ACT February 2021 to Present This certification is for understanding and performing the urinalysis process, as well as why the urinalysis process is used.


Equine- Physical Exam ACT February 2021 to Present This certification allows me to perform the proper and state mandated physical exam of the equine species.



Equine- lameness ACT February 2021 to Present I am certified in diagnosing lameness in the equine species. As well as diagnosing what type of lameness and how to treat.


Equine- Foal care ACT February 2021 to Present I am certified in following the needs of a foal. As well as common signs of illness in young foals. This includes, foal exams, foal feedings, foal physical exams, and general training and care.


Wound Care ACT February 2021 to Present I am certified in the care for both basic and major wound care. This module tested knowledge on different types of wounds as well as how to care for the different types, that will be best suited for the patient.


Restraint for common procedures ACT February 2021 to Present I am certified in performing common restraints for basic procedures. These restraints include lateral recumbency, sternal recumbency, dorsal recumbency, cat bag, scuffing, standing restraint, and sitting restraint.


Equine- Reproduction ACT February 2021 to Present This certification shows I know the two ways to breed and cover a mare, to collect semen, to perform a physical for breeding standards, understand breeding qualities, and how to perform a cover mare ,including insemination, safely.


Equine- Castrations ACT February 2021 to Present I am certified to perform general castrations on equines. This includes the prepping for procedure, performing procedure, and after care.


Common Avian Procedures ACT February 2021 to Present I am certified to perform common avian Procedures, some of which include, beak trims, nail trims, trimming wings, tagging, and a physical exam.

CPR Certification

First Aid Certification

OSHA 30

Driver's License

Life and health insurance license

Timeline

Aflac Insurnace Agent

Aflac
03.2025 - Current

Dog and Cat Groomer

Pet Palace Resort
03.2024 - 03.2025

Lead Coach

The Little Gym
03.2023 - 03.2024

Dairy Farm Assistant

Contendo Acres
08.2022 - 08.2023

Associate of Applied Science - Pre-vet

The Ohio State University

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Emily Kinney