Emily Kirkham
Covington,WA
Summary
Customer-focused Shift Supervisor at Starbucks with more than five years of experience providing exceptional hospitality, leading team members, and maintaining high safety standards in fast-paced environments. Recognized for adaptability, professionalism, communication, and the ability to remain calm under pressure. Passionate about creating memorable guest experiences and excited to bring a safety-first, service-driven mindset to Alaska Airlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Covington, WA
12.2024 - Current
- Led daily store operations while ensuring exceptional customer experiences and excellence.
- Coached and guided team members to safety standards
- Addressed customer concerns and conflicts with empathy and professionalism.
- Executed shift responsibilities and managed workflow during high-volume periods.
- Performed cash management, inventory control, opening/closing procedures, and ensured policy standards were met throughout the team.
- Maintained a clean, safe, and welcoming environment to customers.
Barista Trainer
Starbucks
01.2022 - 01.2024
- Trained and onboarded new employees in customer service, beverage quality, food safety, and company standards.
- Lead and executed coaching strategies that provided constructive feedback to partners ensuring confidence and consistency.
- Promoted teamwork and a positive customer focused culture.
Barista
Starbucks
10.2021 - 01.2022
- Delivered friendly, personalized service in a constant fast-paced environment
- Prepared beverages and food accurately while balancing speed and quality.
- Built strong customer relationships and consistently represented the Starbucks brand positively.
Education
High School Diploma - undefined
Kentwood High School
Skills
- Customer Service
- Hospitality
- Safety-First Mindset
- Leadership
- Team Collaboration
- Communication
- Conflict Resolution
- Multitasking
- Time Management
- Cash Handling
- Food Safety
- Adaptability
- Reliability
- Problem Solving
- Professionalism
Certification
Food Handler Permit
Additional Information
- Willing to relocate
- Flexible to work weekends, holidays, early mornings, evenings, reserve schedules, and overnight
- Dedicated to safety, professionalism, and creating memorable travel experiences.
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Barista Trainer
Starbucks
01.2022 - 01.2024
Barista
Starbucks
10.2021 - 01.2022
High School Diploma - undefined
Kentwood High School