Emily Kish
Oakville,MO
Summary
Dynamic Sales Associate with a proven track record in driving sales, exceptional customer service, and efficient complaint resolution. Organized, patient, and recognized for integrity in customer and team interactions. Eager to apply training and communication skills to enhance customer experiences.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
SSM Health St. Clare Hospital - Fenton
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Sales Associate
The Home Depot Inc
07.2023 - Current
- Greeted customers and provided exceptional customer service
- Maintained updated knowledge through continuing education and advanced training
- Displayed strong telephone etiquette, effectively handling difficult calls
Cashier Team Lead
The Home Depot Inc
07.2021 - 07.2023
- Performed currency exchange, cashed checks, and issued money orders
- Resolved customer complaints promptly and professionally
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Maintained a scan percentage of 99%
Education
Bachelor of Science - Criminology And Criminal Justice
University of Missouri - St Louis
St Louis, MO05-2028
Skills
- Order Processing
- POS System Operation
- Problem-Solving
- Excellent Communication Skills
- Exceptional Customer Service
- Reliable and Punctual
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- EPIC System Operation
- Patient registration
Accomplishments
- National Honor Society
- Soaring Eagle Award
- Dean's List
- Kid's Workshop Captain
References
References available upon request.
Timeline
Patient Access Representative
SSM Health St. Clare Hospital - Fenton
07.2024 - Current
Sales Associate
The Home Depot Inc
07.2023 - Current
Cashier Team Lead
The Home Depot Inc
07.2021 - 07.2023
Bachelor of Science - Criminology And Criminal Justice
University of Missouri - St Louis
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