Kaehli Seeley
Lapel,IN
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Community Health Network
Indianapolis, IN
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Optician Technician
Acuity Eyecare & Eyewear
Akron, OH
11.2020 - Current
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
- Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Consistently met sales goals through persuasive communication skills and in-depth product knowledge demonstrations.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Store Manager
Circle K Inc.
03.2020 - 11.2020
- My duties include day to day operational tasks such as Serv Safe Certification, Fuel Monitoring, C Class Operator Certification, Beer and Wine Inventory Control, Beer and Wine Merchandising, General Merchandising, Ohio Lottery Certified, HR Representative, Oversite of Vendor schedules and deliveries, Oversite of Facilities Management, Opening & closing procedures, Completing Daily Audits, Reporting Corporate Analytics, Scheduling and Staffing, Bank Deposits, Safe Drops, Drawer Accounting, Display Sets
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Hot Topic Inc.
10.2017 - 02.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Au pair
08.2014 - 06.2018
- My duties included supply supervision and care for two children to make sure all their daily needs are met
- I execute the children's schedules, ensure all homework educational activities are completed in a timely and accurate manner
- This job experience gave me tools like communicating, patience and understanding.
Assistant Manager
Yankee Candle Inc
08.2016 - 09.2017
- My duties included Customer Service as most of my responsibilities
- I completed opening and closing procedures as a key holder
- Daily activities included resolving any problems guests had to the best of my ability following corporate policy
- I also balanced the account drawers and safe deposits twice every shift
- I managed inventory control including accepting delivery of products through an audit and invoice matching program.
Education
Paramedic Studies
Ivy Tech Valparaiso
01.2016
Education, Business Management and Work Study Program
Chesterton High School
01.2014
Skills
- Microsoft Office
- Excel
- Outlook
- POS systems
- EPM
- EHR
- Insurance Verification
- Inventory Management
- Sales Techniques
- Optical Terminology
- Computer Proficiency
- Time Management
- Patient Education
- Eyewear Adjustment
- Optical Measurements
- Critical Thinking
- Optical Dispensing
- Order Processing
- Insurance Processing
- Paperwork Management
- First Aid CPR AED
Accomplishments
I have accomplished great satisfaction in contributing my time volunteering on charity causes including Relay for Life, Out of the Darkness Suicide Prevention, 1st Presbyterian Soup Kitchen and most recently created a Project Helping Hands Community Box and Facebook Page. I am First Aid Certified with CPR and other basic first aid procedures. Professionally, I have received several awards for performance goals in marketing and sales while at Hot Topic Brands. I was also the youngest Store Manager in the company's 565 Retail Store history.
Timeline
Patient Access Representative
Community Health Network
02.2024 - Current
Optician Technician
Acuity Eyecare & Eyewear
11.2020 - Current
Store Manager
Circle K Inc.
03.2020 - 11.2020
Store Manager
Hot Topic Inc.
10.2017 - 02.2020
Assistant Manager
Yankee Candle Inc
08.2016 - 09.2017
Au pair
08.2014 - 06.2018
Paramedic Studies
Ivy Tech Valparaiso
Education, Business Management and Work Study Program
Chesterton High School