Hi, I’m
EMILY KLEIN
Customer Service Representative
Ferndale,USA
Summary
Motivated team player with over a decade of experience providing exceptional customer service. Assertive in communication and adept at building strong relationships with customers, consistently delivering compassionate service. Optimistic and ambitious, driven to stand out and achieve excellence in every task. Skilled in navigating challenging situations with a positive attitude and effective problem-solving skills.
Overview
12
years of professional experience
Work History
Bloomscape
CUSTOMER SERVICE REPRESENATIVE
02.2023 - 08.2023
Job overview
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively and courteously interact with customers.
- Assisted customers with product selection by providing detailed information about available products and services.
- Navigated multiple computer programs such as; Hubspot, NetSuite, Woo-commerce to accomplish daily workflow.
- Displayed strong organizational skills while managing multiple projects simultaneously.
City Bird & Nest, LLC
CUSTOMER SERVICE SALES REPRESENTATIVE
11.2020 - 09.2022
Job overview
- Developed strong relationships with customers by providing personalized support and creating positive experiences.
- Navigated merchandizing software to process incoming merchandise monitoring and organizing inventory.
- Maintained accurate records of customer orders, payments and contact information using database software.
- Trained new employees on company policies and strong sales techniques.
Meridian Health Plan
APPEALS SPECIALIST
10.2018 - 12.2019
Job overview
- Acted as a resource to external providers for documentation, coding, and state regulatory guidelines.
- Analyzed clinical data and healthcare coding to determine potential appealable issues.
- Monitored progress on all pending appeals cases ensuring timely resolution per established deadlines.
- Researched medical records to ensure accuracy of claims processing and compliance with regulations.
- Entered insurance- and claims-related information into database systems and produced reports for management and state regulatory agencies.
Meridian Health Plan
MEDICAL CLAIMS EXAMINER
02.2016 - 10.2018
Job overview
- Analyzed patient records to ensure correct coding and billing procedures were followed according to insurance regulations.
- Collaborated with internal teams and external partners such as doctors, nurses, hospitals, pharmacies in order to resolve any issues related to claim processing or appeals.
- Provided customer service support related to inquiries regarding claim status or payment resolution.
- Trained junior staff members on proper techniques used when examining submitted medical claims.
GNB ENGLISH SCHOOL
ENGLISH TEACHER
08.2015 - 01.2016
Job overview
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas.
- Taught skills in English grammar and syntax, vocabulary, and proper word usage.
- Adapted curriculum to encompass English reading, writing and comprehension skills.
- Developed assignments and exams to increase comprehension of course concepts.
- Collaborated with faculty and administration to evaluate and improve learning outcomes.
Meadow Brook Hall
MUSEUM DOCENT
04.2011 - 08.2015
Job overview
- Lead discussions with visitors regarding artworks, artifacts, or other displays found within the museum.
- Managed guest inquiries via telephone or email regarding upcoming events or exhibits at the museum.
- Assisted with educational programs for students of all ages in the museum galleries.
- Trained volunteers on providing quality customer service in a museum setting.
Oakland University
INTERN & ADVISOR FOR INTERNATIONAL EDUCATION DEPT.
03.2011 - 04.2014
Job overview
- Provided guidance to incoming students on visa applications, travel arrangements, housing options, and cultural adjustment needs.
- Conducted orientations for new participants prior to departure date that included safety briefings and logistical details about their destination city.
- Researched potential scholarship opportunities for interested applicants based on individual qualifications.
- Compiled feedback from current participants at regular intervals evaluating the quality of the program's offerings.
Meadow Brook Hall
CURATORIAL ASSISTANT
08.2011 - 04.2013
Job overview
- Managed the cataloging, documentation, and storage of museum collection items in accordance with best practices and standards set by professional organizations.
- Implemented strategies for collections care, storage and preservation techniques.
- Maintained records of incoming objects into the permanent collection including condition reports utilizing database software to manage collections data.
- Engaged in research for exhibition development and collection management.
- Assisted with the installation of artwork in galleries by following established guidelines.
- Conducted special research projects in area of interest and expertise.
Education
Oakland University
BACHELOR OF SCIENCE from ANTHROPOLOGY; ART HISTORY
12.2014
University of Sienna
from Study Abroad
12.2011
Skills
- Customer service
- Cultural awareness
- Creative problem solving
- Team collaboration
- Multitasking and organization
- Critical thinking
- Data entry
- Microsoft Office Suite
- POS systems expert
- SaaS (Hubspot, WooCommerce, Netsuite)
Timeline
CUSTOMER SERVICE REPRESENATIVE
Bloomscape
02.2023 - 08.2023
CUSTOMER SERVICE SALES REPRESENTATIVE
City Bird & Nest, LLC
11.2020 - 09.2022
APPEALS SPECIALIST
Meridian Health Plan
10.2018 - 12.2019
MEDICAL CLAIMS EXAMINER
Meridian Health Plan
02.2016 - 10.2018
ENGLISH TEACHER
GNB ENGLISH SCHOOL
08.2015 - 01.2016
CURATORIAL ASSISTANT
Meadow Brook Hall
08.2011 - 04.2013
MUSEUM DOCENT
Meadow Brook Hall
04.2011 - 08.2015
INTERN & ADVISOR FOR INTERNATIONAL EDUCATION DEPT.
Oakland University
03.2011 - 04.2014
University of Sienna
from Study Abroad
Oakland University
BACHELOR OF SCIENCE from ANTHROPOLOGY; ART HISTORY
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