Stacy Lovins
Kenosha,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Represenative
Quest Products Inc
Pleasant Prairie, Wisconsin
11.2014 - 05.2024
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
Prescott, AZ
06.2012 - 10.2014
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Boxed, labeled, and transported items to support assembly operations.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
Education
General Studies
Chino Valley High School
Chino Valley, AZ05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Professional telephone demeanor
- Microsoft Excel
- Microsoft Outlook
- Order Processing
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Represenative
Quest Products Inc
11.2014 - 05.2024
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
06.2012 - 10.2014
General Studies
Chino Valley High School