Stacy Lovins
Kenosha,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Represenative
Quest Products Inc
11.2014 - 05.2024
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
06.2012 - 10.2014
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Boxed, labeled, and transported items to support assembly operations.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
Education
General Studies
Chino Valley High School
Chino Valley, AZ05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Professional telephone demeanor
- Microsoft Excel
- Microsoft Outlook
- Order Processing
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Represenative
Quest Products Inc
11.2014 - 05.2024
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
06.2012 - 10.2014
General Studies
Chino Valley High School
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