Emily Kluttz
Mount Ulla,NC
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to West Rowan High School long term.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
Busby & Webb Orthodontics
01.2019 - Current
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
Head Cheer Coach
Elevation Cheer Company
09.2013 - 09.2020
- Enhanced team performance by implementing comprehensive cheer routines and skill-building exercises.
- Boosted team morale through effective communication, motivational tactics, and positive reinforcement.
- Achieved competitive success through diligent preparation, strategic planning, and precise execution of routines during competitions.
Sales Associate
AnnaCraig Boutique
04.2018 - 12.2019
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Education
Associate of Arts -
Rowan Cabarrus Community College
05.2018
High School Diploma -
West Rowan High School
Mount Ulla, NC06.2015
Skills
- Reception duties
- Front Office Management
- Customer Service
- Scheduling Appointments
- File Organization
- Patient Relations
- Basic Accounting
- Organizational skills
- Time management proficiency
- Multitasking abilities
- Maintaining confidentiality
- Telephone etiquette
Timeline
Front Office Coordinator
Busby & Webb Orthodontics
01.2019 - Current
Sales Associate
AnnaCraig Boutique
04.2018 - 12.2019
Head Cheer Coach
Elevation Cheer Company
09.2013 - 09.2020
Associate of Arts -
Rowan Cabarrus Community College
High School Diploma -
West Rowan High School
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