SADELYA LONG
Chula Vista,CA
Summary
Administrative professional with strong background in optimizing front office functions and ensuring exceptional client experiences. Proven ability to manage appointments, coordinate office activities, and support team efficiency. Focused on collaborative teamwork and achieving operational excellence with responsive adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Front Office Coordinator
Peninsula Hearing & Balance Center
2025.08 - 2025.11
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Streamlined front office procedures, improving patient flow and reducing wait times.
- Managed insurance verification processes, ensuring accurate billing and compliance with regulations.
- Responded to patient inquiries, providing exceptional customer service and support for their needs.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Patient Care Coordinator
Advanced Home Care
2017.07 - 2025.08
- Handle all incoming and outgoing communications between patients, insurance providers, medical staff in regards to patient care that is needed.
- Coordinate services with physicians, nurses, and healthcare providers to ensure delivery of patient services.
- Maintain compliance with healthcare regulations and maintaining accurate and confidential patient records.
- Assist patients, families and their caregivers by providing information and support.
- Process payments for co-pays.
Customer Service Specialist
Road Runner Sports
2011.07 - 2014.04
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Medical Assistant
Mark Tapscott MD
2009.09 - 2011.07
- Takes vitals, patient education, minor surgery assistance
- Gives injections, draws blood
- Sanitation and maintenance of exam rooms
- Minor surgery assistance
- Office assistance
Education
Medical Assistant Program
UEI College
Chula Vista, CA2009-01
High School Diploma - undefined
Mount Miguel
Spring Valley, CA2004-01
Skills
- Customer service expertise
- Reception duties
- Front office management
- Insurance verification
- File organization
- Office organization
- Patient relations
- Opening and closing offices
- Scheduling appointments
- Document management
- Office supplies inventory management
- Exceptional communication
Timeline
Front Office Coordinator
Peninsula Hearing & Balance Center
2025.08 - 2025.11
Patient Care Coordinator
Advanced Home Care
2017.07 - 2025.08
Customer Service Specialist
Road Runner Sports
2011.07 - 2014.04
Medical Assistant
Mark Tapscott MD
2009.09 - 2011.07
High School Diploma - undefined
Mount Miguel
Medical Assistant Program
UEI College