Emily Labella
Customer Service Expert
Grove City,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sale industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Head Clerk
BMV
Grove City, OH
04.2021 - Current
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed up-to-date on laws and licensing requirements to complete accurate and efficient review
- Verified authenticity of documents such as foreign identification or immigration documents.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Front Desk Representative
Support Services Group
Grove City, OH
06.2020 - 03.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion, and access to services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Head Server
Juniors Restaurant And Bakery
New York, NY
11.2017 - 01.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic High volume restaurant while maintaining calm, professional demeanor.
- Increased sales per customer by Upselling.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Customer Service Cashier
Manhattan Center
New York, NY
01.2015 - 01.2017
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY 09.2007 - 06.2011
Associate of Arts - Social Work
Hostos Community College of The City University of New York
The Bronx, NY 01.2013 - 06.2015
Skills
Sales expertise
Administrative support
Complaint resolution
Training development aptitude
Good listening skills
Creative problem solving
Customer service
Computer skills
Detail-oriented
Good under Pressure
Dependable
Timeline
Head Clerk
BMV
04.2021 - Current
Front Desk Representative
Support Services Group
06.2020 - 03.2021
Head Server
Juniors Restaurant And Bakery
11.2017 - 01.2020
Customer Service Cashier
Manhattan Center
01.2015 - 01.2017
Associate of Arts - Social Work
Hostos Community College of The City University of New York
01.2013 - 06.2015
High School Diploma -
Murry Bergtraum High School For Business Careers
09.2007 - 06.2011