Emily Lambert
Prairieville,Louisiana
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
Williamson Eye Center
07.2023 - Current
- Responsible for front-end operations, high-touch customer service, and insurance verification.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
Student Intern
Mary Bird Perkins Cancer Center
01.2023 - 05.2023
- Responsible for creating a cancer resource binder, made phone calls to patients, and learned active listening through participation in weekly support groups.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Strengthened analytical abilities through data analysis and interpretation, providing insights for strategic planning.
Team Member
Chicken Salad Chick
07.2021 - 12.2023
- Food industry based customer service with a drive thru.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
Shift Leader
Main Squeeze Juice Co.
05.2020 - 08.2021
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Arts - Social Work
Southeastern Louisiana University
Hammond, Louisiana05.2023
High School Diploma -
Dutchtown High
Geismar, Louisiana05.2019
Skills
- Leadership
- Team Building
- Organization
- Customer Service
- Microsoft Office
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
- Clerical Support
- Maintaining files
- Scheduling
VOLUNTEER EXPERIENCE
Delight Ministries President 01/2021-04/2023
Chaired weekly meetings and presided over the Delight Ministries chapter at Southeastern Louisiana University
Timeline
Patient Care Representative
Williamson Eye Center
07.2023 - Current
Student Intern
Mary Bird Perkins Cancer Center
01.2023 - 05.2023
Team Member
Chicken Salad Chick
07.2021 - 12.2023
Shift Leader
Main Squeeze Juice Co.
05.2020 - 08.2021
Bachelor of Arts - Social Work
Southeastern Louisiana University
High School Diploma -
Dutchtown High
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