EMILY LANCON
New Iberia,LA
Summary
Clinical liaison professional with proven track record in patient care coordination and health care management. Known for team collaboration and achieving results, ensuring seamless transitions and high patient satisfaction. Possesses strong and effective communication, proficient in problem-solving valued by employers.
Overview
7
7
years of professional experience
Work History
Clinical Liaison
Audubon Home Health
04.2024 - Current
- Cultivate and maintain relationships with physicians, case management, and social service directors in order to assist patients during their treatment process
- Develop strong rapport with community partners by attending local health fairs, conferences, and networking events to promote facility's programs and services.
- Reduce hospital readmission rates by closely monitoring patients'' progress and ensuring appropriate follow-up care upon discharge.
- Enhance care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Problem solve while maximizing production through effective communication
Practice Supervisor|Manager
South Star Urgent Care
05.2023 - 04.2024
- Responsible for the supervision and coordination of day-to-day clinic operations, ensuring high quality patient care, compliance with policies, and operational efficiency.
- Develop key performance indicators to track practice productivity, optimizing resources for better patient management.
- Maintain regulatory compliance by implementing proper documentation procedures and adhering to organization guidelines.
- Enhance patient experience by streamlining administrative processes and coordinating with medical staff.
- Conduct regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
BILLING SPECIALISTIPATIENT COORDINATOR
Louisiana Orthopaedic Specialists
07.2021 - 06.2022
- Manage insurance denials, processed claims, and assisted patients with billing inquiries while ensuring confidentiality.
- Enter data, generated reports, and produced tracking documents.
- EMR/EHR/EPIC resolute experience
- Medicare, Medicaid, HMO, PPO, Out of network and carve outs commercial insurance experience
- Entry of ICD-10 Codes
- Utilized UB-04 and CMS-1500 Forms
- Denial/rejection resolution
- Patient/Physician liaison
- Billing refunds and credits
- Auditing & reconciling billing and account discrepancies
CORPORATE ALLIED HEALTH PROGRAM COORDINATOR
Unitech Training Academy
03.2018 - 06.2021
- Liaised with medical facilities, coordinated student placements, and developed career strategies while ensuring compliance with educational guidelines.
- Conducted regular training on relevant topics for staff members, increasing overall competence and expertise within the team.
- Leader of corporate management teams as well as advisory board
- Increased access to healthcare services through strategic partnership-building with local providers and clinics
- Developed, implemented and revised policies and procedures per the board of regents as well as council on occupational education (COE) guidelines
- Coordinate with other departments to identify potential partners/partnership opportunities
- Ensured preparedness and implemented career development to help maximize career goal opportunities
Education
Associate of Science - Physical Therapist Assistant
Franciscan Missionaries of Our Lady University
Baton Rouge, LA2014
High School Diploma -
Loreauville High School
Loreauville, LA05.2010
Skills
- Relationship Management
- Interpersonal Skills
- Effective Communication
- Teamwork and Collaboration
- Organizational
- Time Management
- Adaptability and Flexibility
- Healthcare operations/management
Volunteering
Adventures In Missions, non-profit organization - Global Missions
TheHub Lafayette Urban Ministries
Love Acadiana, non-profit organization
Timeline
Clinical Liaison
Audubon Home Health
04.2024 - Current
Practice Supervisor|Manager
South Star Urgent Care
05.2023 - 04.2024
BILLING SPECIALISTIPATIENT COORDINATOR
Louisiana Orthopaedic Specialists
07.2021 - 06.2022
CORPORATE ALLIED HEALTH PROGRAM COORDINATOR
Unitech Training Academy
03.2018 - 06.2021
Associate of Science - Physical Therapist Assistant
Franciscan Missionaries of Our Lady University
High School Diploma -
Loreauville High School
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