EMILY LANCON
New Iberia,LA
Summary
Results-driven Healthcare Professional Executive and Clinical Liaison with progressive leadership experience in hospice, home health, urgent care operations, etc... Proven track record of driving census growth, strengthening referral partnerships, improving operational efficiency, and leading high-performing teams. Skilled in relationship management, strategic growth initiatives, healthcare compliance, and patient-centered care coordination. Recognized for strong communication, adaptability, and the ability to cultivate long-term community partnerships.
Overview
8
8
years of professional experience
Work History
Account Executive
Heart of Hospice
Lafayette & Franklin
12.2024 - Current
- Drive patient referrals and market growth by building trusted relationships with physicians, hospitals, and community partners
- Develops and maintains relationships with key referral sources, such as hospitals, nursing homes and physician offices to generate leads.
- Maintain accurate, timely documentation of sales activities, contacts, and referrals in CRM systems
- Educates health care professionals, patients, and families about home care services.
- Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process.
- Conducts on-site visits to assess patient needs and identify barriers to care.
- Keeps accurate records of patient interactions and referrals.
- Achieves admissions, product, and payor-mix goals.
- Meets short and long-term target account goals.
- Document all sales calls daily in CRM (including pre and post call notes).
- Maintains a complete, up-to-date record of targeted referral sources in territory in CRM.
- Perform other duties as assigned/needed.
Clinical Liaison
Audubon Home Health
Lafayette, LA
04.2024 - 11.2024
- Develop strong rapport with community partners by attending local health fairs, conferences, and networking events to promote facility's programs and services.
- Reduce hospital readmission rates by closely monitoring patients' progress and ensuring appropriate follow-up care upon discharge.
- Enhance care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Problem solve while maximizing production through effective communication and strategic planning
- Cultivate productive relationships with referral sources, leading to increased admissions for the facility.
- Sales & marketing to area hospitals, physician's, assisted living facilities and skilled nursing & rehab facilities in addition to case managers and social service directors.
- Develop new business as well as maintain current business to increase referral base.
Practice Supervisor|Manager
South Star Urgent Care
Lafayette, LA
05.2023 - 04.2024
- Responsible for the supervision and coordination of day-to-day clinic operations, ensuring high quality patient care, compliance with policies, and operational efficiency.
- Develop key performance indicators to track practice productivity, optimizing resources for better patient management.
- Maintain regulatory compliance by implementing proper documentation procedures and adhering to organization guidelines.
- Manage daily operations in a high volume medical practice, ensuring efficient workflow and timely care delivery.
- Enhance patient experience by streamlining administrative processes and coordinating with medical staff.
- Conduct regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
BILLING SPECIALISTIPATIENT COORDINATOR
Louisiana Orthopaedic Specialists
Lafayette, LA
07.2021 - 04.2023
- Manage insurance denials, processed claims, and assisted patients with billing inquiries while ensuring confidentiality.
- Enter data, generated reports, and produced tracking documents.
- EMR/EHR/EPIC resolute experience
- Medicare, Medicaid, HMO, PPO, Out of network and carve outs commercial insurance experience
- Entry of ICD-10 Codes
- Knowledge of CPT coding and ICD-9 coding
- Knowledge of third-party billing
- Utilized UB-04 and CMS-1500 Forms
- Denial/rejection resolution
- Patient/Physician liaison
- Billing refunds and credits
- Auditing & reconciling billing and account discrepancies
CORPORATE ALLIED HEALTH PROGRAM COORDINATOR
Unitech Training Academy
Lafayette, LA
03.2018 - 06.2021
- Liaised with medical facilities, coordinated student placements, and developed career strategies while ensuring compliance with educational guidelines.
- Conducted regular training on relevant topics for staff members, increasing overall competence and expertise within the team.
- Leader of corporate management teams as well as advisory board
- Increased access to healthcare services through strategic partnership-building with local providers and clinics
- Developed, implemented and revised policies and procedures per the board of regents as well as council on occupational education (COE) guidelines
- Coordinate with other departments to identify potential partners/partnership opportunities
- Ensured preparedness and implemented career development to help maximize career goal opportunities
Education
Associate of Science - Physical Therapist Assistant
Franciscan Missionaries of Our Lady University
Baton Rouge, LA2014
High School Diploma -
Loreauville High School
Loreauville, LA05-2010
Skills
- Relationship building
- Referral generation
- Empathy driven communication
- Emotional Intelligence
- Team work & collaboration
- Time management / Territory management
- Adaptability / Flexibility
- CRM proficiency
- Strategic territory management
- Excellent communication skills
- Healthcare operations & management
Volunteering
Adventures In Missions, non-profit - Global Missions
TheHub Lafayette Urban Ministries
Love Acadian, non-profit
Timeline
Account Executive
Heart of Hospice
12.2024 - Current
Clinical Liaison
Audubon Home Health
04.2024 - 11.2024
Practice Supervisor|Manager
South Star Urgent Care
05.2023 - 04.2024
BILLING SPECIALISTIPATIENT COORDINATOR
Louisiana Orthopaedic Specialists
07.2021 - 04.2023
CORPORATE ALLIED HEALTH PROGRAM COORDINATOR
Unitech Training Academy
03.2018 - 06.2021
High School Diploma -
Loreauville High School
Associate of Science - Physical Therapist Assistant
Franciscan Missionaries of Our Lady University