Rebecca Neff

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Streamlined account management processes for increased efficiency and improved client retention rates.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Managed branch size of over $6 million in deposits and team of 8 full and part-time employees.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Interviewed, hired and trained 5+ staff associates and equipped to comply with company policies and procedures.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Responded to customer concerns, working with manager to raise customer satisfaction.
• Wrote and administered employee performance reviews to monitor customer service and personal sales of 10-member team.
• Supervised team of 10-20 branch employees and made recommendations regarding performance evaluations.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

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• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Directed all dispatching, routing and tracking of 6 fleet vehicles.
• Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Responded to over 100+ daily caller requests with information about assistance and timeframes.

• Collaborated with team members to develop comprehensive project proposals for clients, resulting in increased sales.
• Conducted market research to identify potential clients and establish new business connections, leading to an expanded clientele.
• Developed long-term strategies for growing contractor sales through targeted outreach initiatives and relationship-building efforts.
• Provided technical support to contractors during installations, resolving issues quickly and efficiently while maintaining strong relationships.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Completed orders and organized product deliveries to meet customer timetables.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Provided positive first impressions to welcome existing, new and potential customers.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Prepared large cash deposits with zero discrepancies.
• Increased sales by offering advice on purchases and promoting additional products.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Documented safety action plans, quality initiatives, and team performance
• Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.

• Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
• Coordinated installations, including review and completion of related paperwork.
• Inventoried installation supplies before scheduling installations or ordering more.
• Assisted with employee training and coaching in Installed Sales program.
• Operated and served as subject matter expert on in-store order management system.
• Prepared materials and staged items for installer pickup.
• Upsold installation deals with household appliances.
• Maintained relationships with return customers.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Restocked and organized merchandise in front lanes.
• Reviewed and resolved differences between accounting information and cash drawer.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Educated employees on all job tasks, including register use, merchandising and customer service.
• Trained as cash office associate, customer service, and returns and provided back-up coverage to provide customers with optimal support.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Assisted customers by answering questions and fulfilling requests.
• Received and processed customer payments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Improved communication between cashiers and other store departments to provide seamless customer experiences.