Emily Landrum
Perry,GA
Summary
Dedicated office manager with extensive experience in office administration and customer service. Skilled in effective communication, problem-solving, and vendor management, contributing to significant cost savings and improved client relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Westside Village Animal Hospital
Atlanta, GA
10.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined office operations by implementing efficient scheduling and appointment management processes.
- Evaluated office procedures regularly, identifying opportunities for operational improvements and cost savings.
- Improved communication channels between veterinary staff and clients, increasing satisfaction rates.
Licensed Veterinary Technician
International Canine Semen Bank of Atlanta
Canton, GA
12.2021 - 12.2022
- Assisted in the collection, processing, and storage of canine semen samples
- Conducted routine laboratory tests to evaluate semen quality and fertility
- Trained new staff on protocols for sample handling and patient care
- Streamlined workflow processes to enhance efficiency in laboratory operations
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Licensed Veterinary Technician
Plantation Centre Animal Hospital
Macon, GA
01.2021 - 12.2021
- Administered anesthesia and monitored vital signs during surgical procedures
- Maintained accurate medical records and documentation for all procedures
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Assisted veterinarian with wound treatment, administration of vaccines, and operations.
- Made visits to farms to assist with animal emergencies such as injury, disease, and birthing.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Licensed Veterinary Technician
Perry Animal Hospital
Perry, GA
09.2014 - 12.2020
- Trained other LVTs in operations and procedures.
- Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
- Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
- Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
- Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
- Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
- Enhanced patient care by providing compassionate and skilled nursing assistance to veterinarians during medical procedures.
- Collected patient biopsies and blood samples for laboratory analysis.
- Handled hospital inventory and tracking.
- Contributed to the timely diagnosis of various medical conditions through accurate documentation and reporting of relevant findings during physical examinations and diagnostic tests.
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restrained animals to protect veterinarians from potential harm.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Education
Associate of Science - Veterinary Science
PIMA Medical Institute
Renton, WA07-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Data entry
- Bookkeeping
- Document management
- Credit and collections
- Staff hiring
- Supply management
- Employee training
- Financial accounting
Certification
- Licensed Veterinary Technician in Georgia - January 2014 - Current
Timeline
Office Manager
Westside Village Animal Hospital
10.2022 - Current
Licensed Veterinary Technician
International Canine Semen Bank of Atlanta
12.2021 - 12.2022
Licensed Veterinary Technician
Plantation Centre Animal Hospital
01.2021 - 12.2021
Licensed Veterinary Technician
Perry Animal Hospital
09.2014 - 12.2020
Associate of Science - Veterinary Science
PIMA Medical Institute