Emily Larkins
Belleville
Summary
Dynamic professional with extensive experience at Federal Express, excelling in route optimization and customer service. Proven ability to enhance delivery efficiency and resolve client concerns swiftly. Skilled in package tracking and data entry, with a strong focus on teamwork and adaptability to ensure timely and accurate service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Courier
Federal Express
Novi
04.2021 - Current
- Efficiently delivered packages across designated urban routes, ensuring timely arrivals.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Communicated with clients to confirm delivery details and resolve concerns promptly.
- Adhered to safety regulations while driving and handling packages with care.
- Collaborated with warehouse personnel to ensure timely pickups and drop-offs.
- Ensured all packages were accurately labeled and securely sealed.
- Utilized computerized tracking systems to maintain precise records of deliveries and pickups.
- Developed customer service strategies that enhanced overall satisfaction.
Certified Nursing Assistant
Medilodge
Taylor
11.2015 - 04.2021
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, including bathing, grooming, and dressing.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans for optimal patient outcomes.
- Ensured compliance with safety protocols and infection control practices at all times.
- Responded promptly to call lights and addressed patient needs efficiently.
- Provided emotional support to patients and families during care routines.
Front Desk Agent
Medilodge
Cass City
01.2014 - 11.2015
- Greeted and assisted residents and visitors, promoting a welcoming atmosphere.
- Managed phone calls and inquiries with professionalism and efficiency.
- Scheduled appointments for residents, ensuring seamless coordination with staff.
- Processed admissions and discharges according to facility protocols.
- Maintained cleanliness and organization of front desk area consistently.
- Collaborated with nursing staff to effectively communicate resident needs.
- Handled billing inquiries and facilitated payment processing efficiently.
- Resolved resident concerns promptly, enhancing guest satisfaction.
Front Desk Receptionist
caseville family dentistry
Caseville
02.2014 - 02.2015
- Welcomed patients and maintained professionalism in reception area.
- Managed appointment scheduling through dental practice management software.
- Accurately collected patient information and verified insurance details.
- Answered phone calls promptly, addressing inquiries and directing calls.
- Prepared treatment rooms and ensured availability of necessary supplies for dental staff.
- Processed patient payments and coordinated billing with insurance companies efficiently.
- Maintained organized patient records in compliance with privacy regulations.
- Communicated office policies and procedures effectively to patients.
Cashier Team Lead
Dairy Queen Store
Caseville
06.2011 - 06.2014
- Supervised cashier team, ensuring efficiency and accuracy in transactions.
- Trained new cashiers on policies and effective customer engagement strategies.
- Managed cash register operations, balancing drawers and processing payments accurately.
- Coordinated shift schedules to optimize staffing during peak hours.
- Performed daily opening and closing procedures for register area.
- Assisted cashiers in resolving customer complaints and inquiries promptly.
- Maintained clean work environment by regularly sweeping floors and wiping counters.
- Provided assistance to customers with inquiries, delivering quick resolutions.
Education
High School Diploma -
Caseville Public School
Caseville, MI06-2014
Associate of Applied Science - Certified Nursing Program
Huron County Trade School
Bad Axe, MI01-2014
Skills
- Route optimization and logistics
- Package tracking and record-keeping
- Vehicle maintenance and safety compliance
- Customer service and communication
- Problem solving and conflict resolution
- Team collaboration and adaptability
- Attention to detail and organization
- Time management skills
- Data entry proficiency
- Medical terminology expertise
- Billing processes
- Microsoft Office proficiency
Certification
- Certified Nursing assistant
References
References available upon request.
Timeline
Courier
Federal Express
04.2021 - Current
Certified Nursing Assistant
Medilodge
11.2015 - 04.2021
Front Desk Receptionist
caseville family dentistry
02.2014 - 02.2015
Front Desk Agent
Medilodge
01.2014 - 11.2015
Cashier Team Lead
Dairy Queen Store
06.2011 - 06.2014
High School Diploma -
Caseville Public School
Associate of Applied Science - Certified Nursing Program
Huron County Trade School