Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Latimer

Spokane

Summary

Strong customer service and active listening skills. Experienced in managing high call volumes and managing schedules.

Offering strong foundation in compassionate care and readiness to learn and history with caregiving. Brings understanding of importance of individualized support .

Overview

1
1
year of professional experience

Work History

Dispatcher

Delaware Plumbing Professionals
Delaware
12.2025 - Current
  • Communicated with technicians to relay job details and updates effectively.
  • Managed high call volumes while providing customer support and maintaining professional composure.
  • Managed dispatch software to track service appointments and optimize routes.
  • Assisted in maintaining accurate records of service calls and customer interactions.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Front Desk Agent

Ramada
Spokane, WA
12.2024 - 09.2025
  • Managed guest check-ins and check-outs efficiently.
  • Responded to guest inquiries and concerns promptly.
  • Coordinated room assignments.
  • Collaborated with housekeeping to ensure timely room readiness for guests.
  • Supported front desk team in training new staff on operational procedures and customer service standards.
  • Collected room deposits, fees, and payments.

Direct Support Professional

Excel Supported Living
Spokane, WA
05.2025 - 11.2025
  • Implemented individualized care plans, ensuring adherence to client needs and preferences.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Maintained accurate documentation of client interactions and care provided.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations.
  • Assisted with feeding and monitored intake.

Education

High School Diploma -

Appoquinimink High School
Delaware
06.2023

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Client support
  • Behavioral management

Timeline

Dispatcher

Delaware Plumbing Professionals
12.2025 - Current

Direct Support Professional

Excel Supported Living
05.2025 - 11.2025

Front Desk Agent

Ramada
12.2024 - 09.2025

High School Diploma -

Appoquinimink High School