Emily Lawless
Westerville
Summary
Dynamic employee with a proven track record at Cold Stone Creamery and Starbucks, enhancing team skills and customer satisfaction. Excelled in fostering a welcoming environment, showing outstanding customer service, and problem-solving abilities. Achieved notable improvements in store operations and team collaboration, showcasing a blend of leadership and attention to detail.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cold Stone Creamery
03.2024 - Current
- Led training initiatives, enhancing employee skills and confidence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Barista
Starbucks
09.2021 - 03.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assistant Manager
Cold Stone Creamery
08.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Westerville Central High School
Westerville05-2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Friendly and outgoing
Timeline
Assistant Manager
Cold Stone Creamery
03.2024 - Current
Barista
Starbucks
09.2021 - 03.2024
Assistant Manager
Cold Stone Creamery
08.2020 - 11.2021
High School Diploma -
Westerville Central High School
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