Emily Lawrence
Burnsville,MN
Summary
Dynamic and results-oriented professional with a proven track record at Twin Cities Harley-Davidson South, excelling in customer satisfaction and problem-solving. Skilled in cash handling and exceptional customer service, consistently exceeding expectations through creative solutions and teamwork. Demonstrates an outgoing personality and a commitment to excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Motorclothes Associate
Twin Cities Harley-Davidson South
Lakeville , MN
06.2020 - Current
- Audited inventory to identify and correct discrepancies.
- Provided product knowledge and information to customers regarding fit, fabric, styling, and care of items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
- Operated cash register accurately to process customer transactions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Waitress
Racks Bar & Grill
Burnsville, MN
10.2021 - 05.2022
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Served alcoholic beverages responsibly in accordance with state laws.
Barista
JoJo's Rise and Wine
Burnsville, MN
12.2018 - 03.2020
- Collected payments and provided accurate change.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker and espresso machine to remove mineral and hard water deposits.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2020
Some College (No Degree) - Cosmetology
Aveda Institute
Minneapolis, MNSkills
- Excellent people skills
- Exceptional customer service
- Reliable and punctual
- Teamwork and collaboration
- Cash handling accuracy
- Problem-solving skills
- Outgoing personality
Timeline
Waitress
Racks Bar & Grill
10.2021 - 05.2022
Motorclothes Associate
Twin Cities Harley-Davidson South
06.2020 - Current
Barista
JoJo's Rise and Wine
12.2018 - 03.2020
High School Diploma -
Burnsville High School
Some College (No Degree) - Cosmetology
Aveda Institute