Emily Lawson

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Provided exceptional customer service, fostering positive relationships with both new and returning clients of the pharmacy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Administered medication to residents according to their care plans and documented any observations or concerns.
• Assisted with daily living activities for patients in an assisted living facility.
• Maintained cleanliness and organization of medication storage

areas.

• Monitored vital signs and reported any abnormalities to the nursing

staff.

• Assisted with patient transfers, ADLs, and mobility exercises.
• Engaged residents in cognitive activities and exercises to promote mental and emotional well-being