Emily Lee
Columbus,OH
Summary
Energetic Patient Care Associate dedicated to efficient and effective collaboration between care teams, patients and families. Focused on delivering high-quality care to individuals from diverse backgrounds. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Kind and energetic with outstanding bedside manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Ohio State University Wexner Medical Center
Columbus, OH
08.2023 - Current
- Provided direct patient care and support services in accordance with established standards and practices.
- Assisted patients with activities of daily living such as bathing, grooming, dressing and toileting.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
- Assisted physicians during examinations and procedures as requested.
- Provided emotional support to family members of patients facing difficult health challenges.
- Transported patients before and after surgeries and procedures
- Ordered supplies necessary for providing quality patient care on an ongoing basis.
- Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.
Fine Dining Guest Services
The Barn at Rocky Fork Creek
Gahanna, OH
11.2021 - Current
- Greeted guests warmly and professionally.
- Checked reservations, managed wait list, and coordinated seating arrangements.
- Assisted servers in delivering orders to guest tables promptly.
- Promoted positive customer relations by providing excellent service to all patrons.
- Communicated with kitchen staff regarding order specifications, allergies, and dietary restrictions of guests.
- Responded quickly to customer complaints or special requests in a friendly manner.
- Resolved conflicts between customers courteously when necessary.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Columbus05-2025
Associate of Arts - Arts And Sciences
The Ohio State University- Newark
Newark01-2024
Skills
- Behavior redirection
- HIPAA Compliance
- Medical Terminology
- Patient Education
- Vital signs monitoring
- Conflict Mediation
- Patient Transport
- Phlebotomy Techniques
- Organizational Skills
- Direct Patient Care
- Relationship Building
- EKG Interpretation
- Community activities
- Verbal and written communication
Certification
- Telemetry Certified
- CPR certified- valid through 2025
Shadowing
- Shadowed 3 different doctors in various specialties abroad in Portugal
- Got to become familiar with the European health system
- Had the opportunity to watch various surgeries and procedures be performed
Volunteer
- Volunteer at Mid- Ohio food bank once a week
- Volunteer on crisis hotline- 4hrs/week
- Dog-sitter for Buckeye for Paws
Timeline
Patient Care Associate
Ohio State University Wexner Medical Center
08.2023 - Current
Fine Dining Guest Services
The Barn at Rocky Fork Creek
11.2021 - Current
Bachelor of Science - Health Sciences
The Ohio State University
Associate of Arts - Arts And Sciences
The Ohio State University- Newark
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