Emily Lijewski
Portage,MI
Summary
Versatile and dynamic Assistant Store Manager with a proven track record at The Candy Store, excelling in customer service and engagement. Leveraged problem-solving skills to enhance customer experience, significantly increasing repeat business. Expert in retail operations and inventory control, adept at fostering customer loyalty and improving team efficiency.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Offering background marked by reliability and proactive approach, eager to learn and grow within retail management environment. Contributes ability to quickly grasp store operations and implement sales strategies efficiently. Ready to use and develop leadership and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
The Candy Store
11.2024 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
Donut Maker
Gull Meadow Farms
09.2024 - 11.2024
- Reduced waste by accurately measuring ingredients, ensuring consistency in donut sizes and shapes.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Enhanced product quality by consistently monitoring dough preparation and ingredient ratios.
Barista
Chocolatea
02.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Crew Member
McDonald's
07.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Dishwasher
Alma College
03.2023 - 06.2023
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Cashier
SUBWAY®Restaurants
12.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Arts - Fine Arts
Kalamazoo Valley Community College
Kalamazoo, MI06-2028
High School Diploma -
Portage Central High School
Portage, MI05-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Time management
Timeline
Assistant Store Manager
The Candy Store
11.2024 - Current
Donut Maker
Gull Meadow Farms
09.2024 - 11.2024
Barista
Chocolatea
02.2024 - 09.2024
Crew Member
McDonald's
07.2023 - 12.2023
Dishwasher
Alma College
03.2023 - 06.2023
Cashier
SUBWAY®Restaurants
12.2022 - 02.2023
Associate of Arts - Fine Arts
Kalamazoo Valley Community College
High School Diploma -
Portage Central High School
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