Emily Lima
Orange City
Summary
Dynamic professional with extensive experience at CSL Plasma, excelling in patient care and operational efficiency. Proven ability in data entry and organization, enhancing patient experiences through effective communication and timely support. Recognized for maintaining high standards in safety protocols while managing multiple tasks in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist
CSL Plasma
Orange City, FL
08.2024 - Current
- Managed front desk operations, ensuring efficient patient flow and exceptional customer service.
- Assisted in scheduling appointments, optimizing clinic workflows for staff and patients.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Addressed patient inquiries and resolved issues promptly, enhancing overall patient experience.
Donor Support Technician
CSL Plasma
Orange City, FL
08.2024 - Current
- Prepared and processed donor samples to ensure compliance with safety protocols.
- Operated plasma collection equipment, maintaining accuracy in all procedures.
- Educated donors on the donation process, enhancing their overall experience.
- Assisted in maintaining inventory levels of supplies necessary for plasma collection.
- Monitored donor reactions during and after donation, providing immediate support when needed.
Phlebotomist
CSL Plasma
Orange City, FL
08.2024 - Current
- Conducted blood draws using aseptic techniques to ensure patient safety and compliance with regulatory standards.
- Maintained accurate records of donor information and medical history for quality assurance purposes.
- Monitored donor reactions during and after donation, providing timely interventions when necessary to ensure well-being.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Take-Out Server
Texas Roadhouse
Orange City, FL
03.2022 - 08.2024
- Delivered exceptional customer service, ensuring accurate order processing and timely food delivery.
- Assisted in maintaining cleanliness and organization of take-out area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure efficient communication and coordination of take-out orders.
- Adapted to high-pressure situations, effectively managing multiple orders during peak hours.
Expeditor
Texas Roadhouse
Orange City, FL
03.2022 - 08.2024
- Coordinated timely delivery of food items to ensure seamless service to guests.
- Monitored inventory levels and communicated needs to kitchen staff for efficient operations.
- Assisted in maintaining cleanliness and organization of workstations to uphold safety standards.
- Collaborated with team members to expedite orders during peak hours, enhancing customer satisfaction.
- Analyzed order patterns to optimize inventory management and minimize waste in the kitchen.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Restaurant Hostess
Texas Roadhouse
Orange City, FL
03.2022 - 08.2024
- Greeted and welcomed guests, ensuring a positive first impression upon arrival.
- Managed seating arrangements to optimize flow and minimize wait times during peak hours.
- Addressed guest inquiries and concerns promptly to ensure satisfaction throughout visit.
- Maintained cleanliness and organization of the host station for an inviting atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
University High School
Orange City, FL05.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
CSL Plasma
08.2024 - Current
Donor Support Technician
CSL Plasma
08.2024 - Current
Phlebotomist
CSL Plasma
08.2024 - Current
Take-Out Server
Texas Roadhouse
03.2022 - 08.2024
Expeditor
Texas Roadhouse
03.2022 - 08.2024
Restaurant Hostess
Texas Roadhouse
03.2022 - 08.2024
University High School