Emily Livengood
Seminole,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Banker
Flagship Bank
01.2021 - 03.2023
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained new hires on customer service policies and procedures.
Banker
USAmeriBank
10.2015 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Universal Baker
Regions Bank
01.2010 - 10.2015
- Boosted client satisfaction by providing personalized financial advice and tailored solutions for their needs.
- Collaborated with other departments to deliver seamless banking services, improving customer experience.
- Streamlined account opening processes for new clients, expediting service delivery and enhancing efficiency.
- Provided exceptional customer service by promptly addressing client inquiries and resolving issues effectively.
- Educated clients on available banking services and products, promoting cross-selling opportunities where appropriate.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Boston Market
Shift Manager
01.2007 - 01.2010
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed staff during shifts
- Cash Management
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Seminole High Schoole
Seminole, FL06.2009
Skills
- Products and Services Knowledge
- Regulatory Compliance
- Dual Control Vaults
- Cross-Selling and Partner Referrals
- Customer Service
- Documentation skills
- Small business operations
- Experience management
- Relationship Building
- Customer Service-Oriented
Timeline
Banker
Flagship Bank
01.2021 - 03.2023
Banker
USAmeriBank
10.2015 - 01.2020
Universal Baker
Regions Bank
01.2010 - 10.2015
Boston Market
Shift Manager
01.2007 - 01.2010
High School Diploma -
Seminole High Schoole