Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Livengood

Seminole,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Banker

Flagship Bank
01.2021 - 03.2023
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained new hires on customer service policies and procedures.

Banker

USAmeriBank
10.2015 - 01.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Universal Baker

Regions Bank
01.2010 - 10.2015
  • Boosted client satisfaction by providing personalized financial advice and tailored solutions for their needs.
  • Collaborated with other departments to deliver seamless banking services, improving customer experience.
  • Streamlined account opening processes for new clients, expediting service delivery and enhancing efficiency.
  • Provided exceptional customer service by promptly addressing client inquiries and resolving issues effectively.
  • Educated clients on available banking services and products, promoting cross-selling opportunities where appropriate.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Boston Market

Shift Manager
01.2007 - 01.2010
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed staff during shifts
  • Cash Management
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Seminole High Schoole
Seminole, FL
06.2009

Skills

  • Products and Services Knowledge
  • Regulatory Compliance
  • Dual Control Vaults
  • Cross-Selling and Partner Referrals
  • Customer Service
  • Documentation skills
  • Small business operations
  • Experience management
  • Relationship Building
  • Customer Service-Oriented

Timeline

Banker

Flagship Bank
01.2021 - 03.2023

Banker

USAmeriBank
10.2015 - 01.2020

Universal Baker

Regions Bank
01.2010 - 10.2015

Boston Market

Shift Manager
01.2007 - 01.2010

High School Diploma -

Seminole High Schoole
Emily Livengood